Technical Writer, Customer Education

Why is this position open

Channable’s product offering is broad, complex, and always improving. Across our five modules, new features and improvements are made every day. Over the last two years, the Customer Education team has focused on supporting the Product and Engineering teams by creating comprehensive product documentation and Academy courses for each major release, ensuring our customers understand our products, onboard themselves, and get to value faster. 

Now we’re looking for a Technical Writer to help us further develop and improve our educational materials, representing and reflecting the voice of the customer.

Channable sits between eCommerce tools like Shopify and channels like Google Shopping. When Shopify changes its API or Google updates its product feed rules, our integrations change, and our docs need to follow. As a Technical Writer, you'll learn to track those changes and turn them into accurate help content our customers rely on.

We also get a lot of feedback, tips and ideas from our customers and our knowledgeable customer-facing colleagues in the Support, CS, and Sales departments. You will investigate, centralize, write and publish this internal knowledge to our Help Center and Academy.

The Customer Education team is composed of a Team Lead, Academy Program Manager, Technical Content Designer, Technical Writer, and Motion Graphic Designer.

Your role

• Write, edit, and fact-check product documentation in the Help Center.

• Write, edit, and fact-check courses in the Academy.

• Review product updates and feedback from customer-facing colleagues, and update documentation to reflect changes.

• Work with Technical Writers and Technical Content Designers to adapt and improve your writing style, in line with our Style Guide.

• Collaborate with subject matter experts from Product, Engineering, Customer Support, Customer Success, and more to learn about specific concepts.

Who are you?

• You have at least 1 year’s experience in Technical Writing, UX Copywriting, Content Marketing, Communications, Engineering, or another related field.

• You care about clarity, consistency, and correctness.

• You can convey complex matters in simple terms.

• You can work to tight deadlines, and adapt to shifting priorities.

• You can build clarity out of technical challenges and incomplete inputs.

• You have an excellent written and verbal command of the English language.

• You have strong interpersonal skills and an ability to communicate with, and harvest information from, a wide range of people with a wide variety of priorities.

• You have a growth mindset, and enjoy working with a team to deliver collaborative projects.
  

Other requirements

• You are living in the Netherlands, within travelling distance of our Utrecht office.

• You are willing to come to our Utrecht office for two days/week.

• You're available for at least 4 days/week (32 hours).

Who are we?

Being part of our team means working with diverse and fun people who trust and help you along the way. Channable was founded in 2014 in the heart of Utrecht. We are now a strong team of 320+ diverse individuals, more than +40 nationalities, and a brand new and vibrant HQ in Utrecht, serving customers all over the globe. We're also operating from other offices including New York City, Berlin, and Aarhus.

Joining Channable means you’re looking for a bit more than just a job. We like spending time with each other. Be that in the office, our Channabar, or in one of our internal chats. We’re open-minded and down-to-earth people. We’re super proud that everyone adds their own special spice to Channable’s culture. Diverse as we are, we all share our love for growth, to help, to take ownership, and create an awesome journey together. Feel free to take a further look at our Instagram, Facebook or LinkedIn! Give our Culture Playbook a read.

What do we do?

Channable is a fast-growing B2B SaaS platform that offers a fully integrated way to market your products online. We empower marketers and online businesses to manage, scale, and optimize their marketing.

What do we offer?

The salary range based on a 40-hour work week is between gross €2.976 and €4.252. 

• 8% holiday allowance - 8% of your yearly salary, which is paid together with the May salary.

• Annual L&D budget of € 1000 to spend on anything you want to learn. You can take full advantage of this to grow professionally.

• Saving for old age - we have a saving scheme for old age which can accrue up to 5% of your monthly salary, or you can get an additional +2.5% to your monthly base salary.

• Traveling to our office? No problem, we got you covered. (NS Business Card, or €0,25 per km if you decide to use a different means of transport) 🚆

• Our beautiful, fully renovated historic office in central Utrecht offers a hybrid working policy, requiring just two days in the office per week.

• Since you can work from home, we will provide home office supplies. 🖥️⌨️

• 26 vacation days + 2 reload days based on 40 hours.

• We offer a 3-week-long workcation; and an additional 3 weeks, if you live as an expat in the Netherlands! 🍹

• Having flexible working hours means starting your day between 8.00 - 10.00 am. 🕰️

• We want you to feel good - please feel free to use our discounted Urban Sports Club subscription.

• You have free & anonymous access to the OpenUp platform and psychologists. This free service is also available to your family members.

• Are you going to become a parent? We think it is important that you spend time with your newborn. Enjoy 5 weeks of 100% paid partner leave!

• At Channable, our Chef and Commis Chef prepare fresh meals Monday to Thursday, catering to all dietary needs - including vegan, vegetarian, and gluten-free - to keep our team fueled and inspired! To round out the week, Fridays feature delicious ordered-in sandwiches and salads. Or, you can go to the city center to get the lunch of your choice.

• Channaweekend - Every year we go for a long weekend with all our colleagues from all over the world. 💜🔥

• Channaweek - We believe in bringing people together. That’s why we organize global events like Channaweek where our entire international team gathers in Utrecht to connect and learn from one another.

• Additional working conditions like massages, in-office bar (Channabar), parties, even personal training sessions at our Channagym, video games, and many more!

How can you introduce yourself to us?

Are you interested? Apply by clicking on the "apply now" button below. Please send your application in English.

Include your CV, a cover letter, and a brief video (no more than 2-minutes long) to show us a little bit about yourself, and why you’re interested in this role. 

Interview steps:

1. Round 1: 45-minute online interview with Caitlin (Technical Content Designer).

2. Round 2: In-office assignment and interview with Caitlin and Sofie (your future team lead), followed by an interview with Michel (Head of Growth), and a coffee and office tour from your future team (90 minutes total).

3. Please note that after the interviews, and before the offer stage, we’ll conduct reference checks.
   

We consider applications as they come in. We look forward to hearing from you!

Contact by job agencies and recruiters will not be appreciated. Each recruiter or headhunter who approaches us agrees with a donation of €250 for Make-A-Wish.

At Channable, we strive to create and foster an environment of belonging and collaboration. We believe in diverse and inclusive teams