Technical Customer Support Benelux
Hybrid- Utrecht, Netherlands
€2,600 - €2,800 per monthSupport
Job description
Coming to the office in your sneakers, working together with amazing colleagues, and staying late at the bar on Fridays?👟 Our chill work energy is already one good reason to apply, but at our Technical Support department, you can also learn a lot about E-commerce and IT. ⭐
At Channable you can enjoy the informal start-up vibe but you’re also part of a professional and globally growing company. Channable started only 9 years ago and in that short time, we’ve become a market leader in the Benelux while growing our diverse team to more than 250 enthusiastic colleagues.🧑🤝🧑
Your job
Channable is an online tool with which webshop owners can easily sell their products on websites like Bol.com, Amazon, Ebay, and Marktplaats. At this point, Channable offers more than 2500 price comparison websites, affiliate networks, and marketplaces to choose from.
Our customers come to us with questions through email or phone that you will be responsible for answering. The questions can vary a lot depending on our diverse client base (From big brands and agencies to private web owners).
Next to this, you will keep an eye on any opportunity to make the setup of the customer more efficient for them. You will talk to both technical and non-technical people which means you will have to be able to adapt your communication style to the knowledge level of the customer.
Do you not have any idea what feeds, APIs and Google Ads are? Not to worry, we understand that you won’t know our tool yet. You will start out with an extensive training in the first few weeks to get to know our tool inside and out.
Your challenges
The opportunity we offer isn’t just your regular customer support job. You’ll become an expert in Channable and the center of knowledge of the company;
The problems our clients face are often complex, which means solving them becomes a puzzle;
Next to your regular tasks, you can take on more responsibilities, such as updating our help center, training our new employees or becoming a specialist in a specific part of the tool;
We love optimizing our internal processes here at Channable. Together with your colleagues, you’ll get the opportunity to improve the way we work and help our customers. You can play an important role in realizing more growth;
Last but definitely not least, you will learn a lot about eCommerce.
Who are you?
You love a good puzzle and see connections in the blink of an eye. Next to that, you have good social skills and you know how to adapt your tone and language to the same level of the customer. In our team, we place a very high importance on working together so we are looking for a team player that loves to help both customers and colleagues. A company is more than just a workplace for you, you want to have a great time with the team and make a difference within the department. Some practical things we expect from you:
You speak the Dutch language on a C2 (Native Proficiency) level;
Since English is our internal language, you are comfortable communicating in English as well;
You’re available for at least 4 days a week (32 hours);
You live in (or close to) Utrecht, or are willing to move;
Any earlier experience with technical support, preferably in IT or E-commerce is nice to have.
Many of our current colleagues have just finished or are completing their part-time studies. This makes it a great job in a starter position where you will learn a lot about E-commerce and IT. If you grow quickly you’re able to get more responsibilities within the department which makes an already diverse job even more rewarding and interesting.
Who are we?
Channable was founded 9 years ago in the heart of Utrecht. We are now a strong team of +250 diverse individuals, more than 30 nationalities, a brand new HQ in Utrecht, serving customers all over the globe, and operating from other offices including New York, and Berlin.
Joining Channable means you’re looking for a bit more than just a job. We like spending time with each other. Be that in the office, our Channabar, or in one of our internal chats. We’re open minded and down-to-earth people. We’re super proud that everyone adds their own special spice to Channable’s culture. Diverse as we are, we all share our love for growth, to help, to take ownership, and create an awesome journey together. Feel free to take a further look at our Instagram, Facebook or LinkedIn! Give our Culture Playbook a read.
What do we do?
Channable is a fast-growing B2B SaaS platform that offers a fully integrated way to market your products online. We empower marketers and online businesses to manage, scale, and optimize their marketing.
What do we offer?
The salary range based on 40 hours is between gross €2.600 - €2.800 per month within a clear career & salary structure; 💸💸
Extra 8% holiday allowance - 8% of your yearly salary, which is paid together with the May salary;
Company-wide bonus; 💰
Excellent training and onboarding to get to know the tool, our processes, and your colleagues. 😎 After that, you’ll get the trust and responsibility to show what you got. Your buddy will support you throughout the whole onboarding. ✌️
Work for a supportive company of +250 international employees! 🙌 🧑🤝🧑We have an open culture and 'flat' organization where everyone genuinely enjoys helping each other 🤗🎉
The freedom to tailor make your own responsibilities and working schedule 💥
The space to come up with your own ideas and implement them 💜🌟
To work in a beautiful historic and fully renovated office in the heart of Utrecht 🏡 & with a flexible hybrid working policy of ( 2 days in the office).✨
Since you can work from home, we will provide home office supplies🖥️⌨️
26 vacation days + 2 reload days 🍭 based on 40 hours;
We offer a 3-week-long workcation🍹And an extra 3 weeks on top of that if you're an expat living in the Netherlands and want to visit friends and family;
Having flexible working hours means starting your day between 8.00 - 10.00 am🕰️
We want you to feel good - please feel free to use our discounted OneFit subscription.👟🚴
You have free & anonymous access to the OpenUp platform and psychologists ☮️This free service is also available to your family members.
Are you going to become a parent? We think it is important that you spend time with your new born. Enjoy 5 weeks of 100% paid partner leave 👶;
Annual L&D budget of €1000. You can take a great advantage to #grow professionally. 📚
Traveling to our office? No problem, we got you covered🚆
Saving for old age - yes, we provide you 5% of your monthly base salary
Channaweekend (yes, in 2024 we go for a long weekend with all our colleagues from all over the world 💜🔥)
Additional working conditions like great lunch, massages, in-office bar (Channabar), parties, yoga lessons, sports teams, video games, and many more! 💕👌
How can you introduce yourself to us?
Are you interested? Please apply by clicking on the "apply now" button below. Please send your application in English. If it's a match, Judit will get in touch with you for an introduction call. After that, you'll be invited for an interview.
Job requirements
Contact by job agencies and recruiters will not be appreciated. Each recruiter or headhunter who approaches us agrees with a donation of €250 for Make-A-Wish.
At Channable, we strive to create and foster an environment of belonging and collaboration. We believe in diverse and inclusive teams.
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