Technical Customer Support Benelux
- Hybrid
- Utrecht, Netherlands
- €2,600 - €2,800 per month
- Support
Job description
Are you looking for a job where you can use your technical skills to solve problems for a wide range of customers? Join our Technical Support team! We’re looking for people who are passionate about customer experience, eCommerce and delivering quality. 💡
Within our Support department we have 6 teams with a focus on 9 different markets. We support our customers in the BLX, DACH, Italian, French, Iberia, UK, Nordics, US and International markets. BLX is the biggest market with over 20 technical support agents working together.
While we're a global leader in Multi-Channel Retail Management, we've also become a market leader in the Benelux region where we provide native support to our customer base. With increasing demand we’re looking to strengthen our team.⚡
Job requirements
Your job
At technical support, we handle all incoming requests from customers dealing with issues or questions about our tool. Channable offers online retailers and agencies an easy option to sell and advertise their products on marketplaces like Bol, Amazon, and Blokker as well as advertising platforms such as Google and Facebook.
At this point, Channable offers more than 2500 price comparison websites, affiliate networks, and marketplaces to choose from. Our customers come to us with questions through email or phone that you will be responsible for answering. The questions can vary a lot depending on our diverse client base, from big brands and agencies to private webshop owners, who we want to give the best quality service we can.
Do you not have any idea what feeds, APIs and Google Ads are? Not to worry, we understand that you won’t know our tool yet. Because of this, you will start with extensive training in the first few weeks to get to know our tool inside and out.
The Benelux team is currently split up into two different teams, an onboarding team and a technical team. The technical team is focused on customers who are active and have experience with the tool whereas the onboarding team is more focused on customers who are still learning to use the tool for their original purposes.
Your challenges
The Channable tool has a great variety of features and functionalities which you will have to learn the ins and outs of to help give our customers the best support experience. Problem-solving skills are key to being successful in this role;
You will talk to both technical and non-technical people which means you will have to be able to adapt your communication style to the knowledge level of the customer;
You will be responsible for providing quality responses to our customers based on the possibilities of our tool and what the customer wants. Because of this, understanding the needs of our customers is a big part of the role;
Next to your regular tasks, you can take on more responsibilities, such as training our new employees or becoming a specialist in a specific part of the tool;
We love optimizing our internal processes here at Channable. Together with your colleagues, you’ll get the opportunity to improve the way we work and help our customers. You can play an important role in realizing more growth and efficiency.🍀
Who are you?
You love a good puzzle and see connections in the blink of an eye. Next to that, you have good social skills and you know how to adapt your tone and language to the same level of the customer.
In our team, we place very high importance on working together so we are looking for a team player that loves to help both customers and colleagues. A company is more than just a workplace for you, you want to have a great time with the team and make a difference within the department.
Besides being a team player, you’ll also be working independently on customer requests, and taking accountability is something you have no problems with.
Some practical things we expect from you:
You have excellent written and spoken Dutch language skills (C2 level), with a good command of English;
You’re available for at least 4 days a week (32 hours);
You live in (or close to) Utrecht, or are willing to move;
Any earlier experience with technical support, preferably in IT or E-commerce is nice to have.
Who are we?
Being part of our team means working with diverse and fun people who trust and help you along the way. Channable was founded 10 years ago in the heart of Utrecht. We are now a strong team of +250 diverse individuals, more than +40 nationalities, and a brand new and vibrant HQ in Utrecht, serving customers all over the globe. We're also operating from other offices including New York City, Berlin, and Aarhus.
We’re open-minded and down-to-earth people. We’re super proud that everyone adds their special spice to Channable’s culture. Diverse as we are, we all share our love for growth, to help, to take ownership, and have an awesome time together. Feel free to take a further look at our Instagram or LinkedIn!
"After almost 3 years of being part of the BLX Technical Customer Support team at Channable, I can say with conviction that I experience it as a very nice place to work. It's not for nothing that I stuck around after graduation. We learn a lot and work hard, but there is also plenty of room for socializing and fun activities. Several colleagues have become friends and we often see each other outside of work. So if you are looking for a challenging and pleasant work environment where you can grow professionally and personally, this is the place for you!"
- Julia Rood, Technical Support Benelux
What do we offer?
The salary range based on 40 hours is between gross €2.600 - €2.800 per month within a clear career & salary structure; 💸💸
Extra 8% holiday allowance - 8% of your yearly salary, which is paid together with the May salary;
Company-wide bonus; 💰
Annual L&D budget of €1000 to spend on anything you want to learn. You can take a great advantage to #grow professionally; 📚
Saving for old age - yes, we provide you 5% of your monthly base salary;
Traveling to our office? No problem, we got you covered; 🚆
To work in a beautiful historic and fully renovated office in the heart of Utrecht 🏡 & with a flexible hybrid working policy of ( 2 days in the office);✨
Since you can work from home, we will provide home office supplies;🖥️⌨️
26 vacation days + 2 reload days 🍭 based on 40 hours;
We offer a 3-week-long workcation;🍹
Having flexible working hours means starting your day between 8.00 - 10.00 am;🕰️
We want you to feel good - please feel free to use our discounted OneFit subscription;👟🚴
You have free & anonymous access to the OpenUp platform and psychologists ☮️This free service is also available to your family members;
Are you going to become a parent? We think it is important that you spend time with your newborn. Enjoy 5 weeks of 100% paid partner leave; 👶
Channaweekend (yes, in 2025 we go for a long weekend with all our colleagues from all over the world 💜🔥);
Additional working conditions like great lunch, massages, Channagymn, in-office bar (Channabar), parties, sports teams, video games, and many more! 💕👌
How can you introduce yourself to us?
Are you interested? Please apply by clicking on the "apply now" button below. Please send your application in English. If it's a match, Judit will get in touch with you for an introduction call. After that, you'll be invited for an interview in our office.
Contact by job agencies and recruiters will not be appreciated. Each recruiter or headhunter who approaches us agrees with a donation of €250 for Make-A-Wish.
At Channable, we strive to create and foster an environment of belonging and collaboration. We believe in diverse and inclusive teams.
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