Technical Account Manager

Channable is an 11-year successful scale-up with offices in Denmark, Germany, the USA, and the Netherlands. With over 300 employees and after 3 acquisitions, we are now looking for our third Technical Account Manager to join the TAM team.

The TAM team is part of the Customer Success department, which also includes the Customer Success International and Customer Success Benelux teams. In this role, you’ll report to Robin, the Team Lead of Technical Account Management.

As a Technical Account Manager your primary focus will be on our Gold and Silver SLA customers, ensuring their implementation is successful but also supporting the Customer Success and Sales team engage around technical solutions to our customer’s business challenges. 🛩️

Your challenges

• Manage the technical onboarding of new customers, ensuring a smooth and efficient setup that aligns with their goals, timelines, and technical requirements. 

• Deliver engaging technical workshops (online and onsite) to help customers understand complex product functionality, workflows, and best practices. 

• Drive product adoption by identifying opportunities to expand usage and aligning solutions with customers’ business objectives. 

• Act as the primary technical advisor for assigned accounts, offering configuration guidance, troubleshooting support, and solution recommendations. 

• Collaborate with Integrations, Product, Customer Education, and Support teams to ensure onboarding, workshop content, and guidance reflect the latest capabilities and customer needs. 

• Provide actionable feedback to Product on customer pain points, feature gaps, and technical limitations, especially where there is potential churn risk, to help prioritize impactful improvements. 

• Measure and improve enablement impact through customer feedback, adoption data, and ongoing refinement of materials and delivery. 

• Maintain deep product expertise across modules, with specialisation in one or more product areas, and share knowledge internally to uplift the team’s capabilities.

An example of how onboarding a new customer would look like:

• Planning project (Tactical & Technical): 

  • (Pre)research phase: Meet with customers and ask pertinent questions to identify potential technical issues, import quality issues or other causes for delay

  • Estimate workload for new SLA customer

  • Create onboarding dashboard/timeline docs

• Execution project (Technical & Execution): 

  • Set-up channels in collaboration with rest of the TAM team

  • Quality check on channels before delivery

  • Keep customers updated on progress (meetings, mail, monday, spreadsheet, etc.) 

  • Troubleshoot technical issues via Integrations

• Training end-users (Tactical & Technical):

  • Give training to end-users on how to use Channable (and all their features) to their best benefit together with CS

Who are you?

You’re a curious problem-solver who loves turning technical challenges into practical solutions. You can switch easily between technical deep-dives and plain-language explanations, adapting to different audiences. You build trust with customers through empathy, proactivity, and a genuine drive to help them succeed.

Specifically, we are looking for people who:

• Have extensive knowledge of the Channable tool, as you advise our customer based on their needs and challenges.

• Focus on building relationships. Providing excellent service is your second nature.

• Is an efficient communicator since you must be able to communicate complex technical concepts to both technical and non-technical stakeholders. Everyone should be able to understand the information you shared.

• Has project management skills since you will be handling multiple customers (and projects) simultaneously. Think about organization, time management and the ability to prioritize tasks. 

• Show resilience since you may be facing challenging situations, projects and/or demanding customers. It is important that you can take the lead and maintain your composure under pressure to effectively handle and resolve technical challenges.

• Understand the business of our customers. Together with Sales & CS you should be able to translate our customers’ needs into technical solutions that Channable offers to solve their problems. 

  Some practical things we expect from you:

  • You are living in The Netherlands with travel distance from our Utrecht office.

  • You are available for at least 32 hours per week (4 days).

  • You are willing to come to our Utrecht office for 2 days/week.

  • You have a valid work permit for the Netherlands or EU citizenship.

  • Willing to travel occasionally to customers and fairs.

Who are we?

Being part of our team means working with diverse and fun people who trust and help you along the way. Channable was founded in 2014 in the heart of Utrecht. We are now a strong team of +250 diverse individuals, more than +40 nationalities, and a brand new and vibrant HQ in Utrecht, serving customers all over the globe. We're also operating from other offices including New York City, Berlin, and Aarhus.

Joining Channable means you’re looking for a bit more than just a job. We like spending time with each other. Be that in the office, our Channabar, or in one of our internal chats. We’re open-minded and down-to-earth people. We’re super proud that everyone adds their own special spice to Channable’s culture. Diverse as we are, we all share our love for growth, to help, to take ownership, and create an awesome journey together. Feel free to take a further look at our Instagram, Facebook or LinkedIn! Give our Culture Playbook a read.

What do we do?

Channable is a fast-growing B2B SaaS platform that offers a fully integrated way to market your products online. We empower marketers and online businesses to manage, scale, and optimize their marketing.

What do we offer?

• The base salary is gross between €3.113 and €3.400 per month based on a 40-hour workweek. The salary is determined based on experience.

• 8% holiday allowance - 8% of your yearly salary, which is paid together with the May salary.

• Company-wide bonus 💰up to 10% of your annual salary, determined yearly by our founders based on financial planning and targets.

• Annual L&D budget of € 1000 to spend on anything you want to learn. You can take full advantage of this to grow professionally.

• Saving for old age - we have a saving scheme for old age which can accrue up to 5% of your monthly salary.

• Traveling to our office? No problem, we got you covered. (NS Business Card, or €0,23 per km if you decide to use a different means of transport) 🚆

• Our beautiful, fully renovated historic office in central Utrecht offers a hybrid working policy, requiring just two days in the office per week.

• Since you can work from home, we will provide home office supplies. 🖥️⌨️

• 26 vacation days + 2 reload days based on 40 hours.

• We offer a 3-week-long workcation; and an additional 3 weeks, if you live as an expat in the Netherlands! 🍹

• Having flexible working hours means starting your day between 8.00 - 10.00 am. 🕰️

• We want you to feel good - please feel free to use our discounted Urban Sports Club subscription.

• You have free & anonymous access to the OpenUp platform and psychologists. This free service is also available to your family members.

• Are you going to become a parent? We think it is important that you spend time with your newborn. Enjoy 5 weeks of 100% paid partner leave!

• At Channable, our Chef and Commis Chef prepare fresh meals Monday to Thursday, catering to all dietary needs - including vegan, vegetarian, and gluten-free - to keep our team fueled and inspired!

• Channaweekend - Every year we go for a long weekend with all our colleagues from all over the world 💜🔥

• Additional working conditions like massages, in-office bar (Channabar), parties, sports teams (even personal training sessions at our Channagym), video games, and many more!

How can you introduce yourself to us?

Are you interested? Please apply by clicking on the "apply now" button below. Please send your application in English.

Interview steps:

1. If it's a match, Judit will get in touch with you for an introduction call. (25 minutes)

2. After that, you’ll be invited for an assignment interview with Robin & Helen or Jules to our office. (90 minutes total: 30 mins for the introduction & 60 mins for the assignment conversation)

3. Afterwards, if you’re invited, you’ll have a coffee chat with Jessica & Io. (30 minutes)

4. Please note that after the interviews, and before the offer stage, we’ll conduct reference checks.

There is no application deadline; we consider applications as they come in.

Contact by job agencies and recruiters will not be appreciated. Each recruiter or headhunter who approaches us agrees with a donation of €250 for Make-A-Wish.

At Channable, we strive to create and foster an environment of belonging and collaboration. We believe in diverse and inclusive teams.