Team Lead Customer Success Benelux

Are you ready to join the Channable Customer Success team, along with our current Team Leads Helen and Robin ? 😊 Embrace a work environment where you can collaborate with incredible colleagues, own the growth of our Benelux client portfolio and even wind down at the bar on Fridays! Our relaxed yet focused work atmosphere is just the tip of the iceberg when it comes to reasons to join us.

In our Customer Success department, you'll not only soak up the eCommerce and SaaS expertise but also be part of a dynamic journey. Channable offers the best of both worlds – the casual, startup-like ambiance, as well as the professionalism and global growth of a SaaS powerhouse.

Channable's remarkable journey started 10 years ago, and in this short span, we've ascended to being a market leader in the Benelux region, all while cultivating a diverse team of over 250 passionate colleagues. Join us and become a part of our thriving success story! 💥 What we do? Channable is a fast-growing B2B SaaS platform that offers a fully integrated way to market your products online. We empower marketers and online businesses to manage, scale, and optimize their marketing.

Your job

The Customer Success department consists of 18 professionals, including 3 Team Leads and the Head of Customer Success. We need a new Team Lead for the Benelux market who will be leading 5 Customer Success professionals. Channable has an amazing product, proven in various markets. Our primary market is the Benelux, which portfolio makes a big impact on the total revenue of the Company. Your Customer Success Managers both work with advertisers directly as with agencies that are our partners. This will be your playing field! It's up to you, along with your team, to turn this into an even greater success. The team works hybrid from the Utrecht Office.

Your challenges

As the Customer Success Benelux Team Lead, you will ensure your team hits the Net Revenue Retention targets. You do this by:

• Leading the Customer Success team and creating a high-performing and happy team by hiring, coaching, assessing, growing, offboarding, facilitating team meetings & 1:1s, and improving internal structure & processes

• Reporting & forecasting: ensure your team and leadership have a good perspective on 1) current results, 2) outlook and 3) priorities

• Stepping into important and/or critical customer meetings, deals & situations. Building up a relationship & partnership with our customers on a business owner level.

• Evangelizing the customer success philosophy within Channable and making sure market insights and customer feedback are shared internally

• Optimizing customer life cycle and Customer Success Management (CSM) processes, participating in company-wide OKRs.

First and foremost, you have 3 to 5 years of experience managing people and enjoying helping others develop in their roles. Preferably in Success Customer Success or a similar field. Besides this, you:

• Enjoy working in a Saas scale-up environment in which you strive for team success above individual achievement;

• Have experience in leading hiring processes and can identify talents;
  

• Are an empathetic leader with a positive attitude, having a good understanding of what your team needs;

• Are flexible, patient, creative, and open-minded when it comes to scaling and shaping our Customer Success proposition;

• Are comfortable with commercial targets, collaborating with Sales, and able to handle multiple stakeholders;

• Have proficiency in English and C1 level Dutch (C2 level preferred).

• You are willing to come to our Utrecht office min. 2 days/week;
  

• You are available for at least 32 hours per week.