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Team Lead Customer Success Benelux

  • Utrecht, Netherlands
€5,316 - €8,180 per monthCustomer Success

Job description

Are you ready to join the Channable Customer Success team, along with our current Team Leads Helen and Robin ? 😊 Embrace a work environment where you can collaborate with incredible colleagues, own the growth of our Benelux client portfolio and even wind down at the bar on Fridays! Our relaxed yet focused work atmosphere is just the tip of the iceberg when it comes to reasons to join us.

In our Customer Success department, you'll not only soak up the eCommerce and SaaS expertise but also be part of a dynamic journey. Channable offers the best of both worlds – the casual, startup-like ambiance, as well as the professionalism and global growth of a SaaS powerhouse.

Channable's remarkable journey started 10 years ago, and in this short span, we've ascended to being a market leader in the Benelux region, all while cultivating a diverse team of over 250 passionate colleagues. Join us and become a part of our thriving success story! 💥 What we do? Channable is a fast-growing B2B SaaS platform that offers a fully integrated way to market your products online. We empower marketers and online businesses to manage, scale, and optimize their marketing.

Job requirements

Your job

The Customer Success department consists of 18 professionals, including 3 Team Leads and the Head of Customer Success. We need a new Team Lead for the Benelux market who will be leading 5 Customer Success professionals. Channable has an amazing product, proven in various markets. Our primary market is the Benelux, which portfolio makes a big impact on the total revenue of the Company. Your Customer Success Managers both work with advertisers directly as with agencies that are our partners. This will be your playing field! It's up to you, along with your team, to turn this into an even greater success. The team works hybrid from the Utrecht Office.

Your challenges

As the Customer Success Benelux Team Lead, you will ensure your team hits the Net Revenue Retention targets. You do this by:

  • Leading the Customer Success team and creating a high-performing and happy team by hiring, coaching, assessing, growing, offboarding, facilitating team meetings & 1:1s, and improving internal structure & processes

  • Reporting & forecasting: ensure your team and leadership have a good perspective on 1) current results, 2) outlook and 3) priorities

  • Stepping into important and/or critical customer meetings, deals & situations. Building up a relationship & partnership with our customers on a business owner level.

  • Evangelizing the customer success philosophy within Channable and making sure market insights and customer feedback are shared internally

  • Optimizing customer life cycle and Customer Success Management (CSM) processes, participating in company-wide OKRs.

Who are you?

First and foremost, you have 3 to 5 years of experience managing people and enjoying helping others develop in their roles. Preferably in Success Customer Success or a similar field. Besides this, you:

  • Enjoy working in a Saas scale-up environment in which you strive for team success above individual achievement;

  • Have experience in leading hiring processes and can identify talents;

  • Are an empathetic leader with a positive attitude, having a good understanding of what your team needs;

  • Are flexible, patient, creative, and open-minded when it comes to scaling and shaping our Customer Success proposition;

  • Are comfortable with commercial targets, collaborating with Sales, and able to handle multiple stakeholders;

  • Have proficiency in English and C1 level Dutch (C2 level preferred).

Practical requirements
  • You are willing to come to our Utrecht office min. 2 days/week;

  • You are available for at least 32 hours per week.

Who are we?

Channable was founded 10 years ago in the heart of Utrecht. We are now a strong team of +250 diverse individuals, more than +40 nationalities, a brand new HQ in Utrecht, serving customers all over the globe, and operating from other offices including New York City, and Berlin.

Joining Channable means you’re looking for a bit more than just a job. We like spending time with each other. Be that in the office, our Channabar, or in one of our internal chats. We’re open-minded and down-to-earth people. We’re super proud that everyone adds their own special spice to Channable’s culture. Diverse as we are, we all share our love for growth, to help, to take ownership, and create an awesome journey together. Feel free to take a further look at our Instagram or LinkedIn! Give our Culture Playbook a read.

What do we offer?

Financial benefits

  • The salary range based on 40 hours including the bonus is €5,316 - €8,180 per month. The base salary range based on 40 hours is between gross €4.253 - €6.544 per month, excluding 8% vacation allowance. You can see a break-down of the bonuses below.

  • On top of your base salary we offer a quarterly commission, which can run up to an additional 25% salary.

  • Annual bonus of a gross €1.500 if the yearly target is completed.

  • Annual L&D budget of €1.000 to spend on anything you want to learn. You can take a great advantage to #grow professionally; 📚

  • Saving for old age - yes, we provide you 5% of your monthly base salary. If you prefer to spend it otherwise, you'll get 2.5% extra salary;

  • Stock Appreciation Rights (SARs) to let you benefit from our future growth;

  • Traveling to our office? No problem, we got you covered.

Other benefits to put you at ease:

  • 26 vacation days + 2 reload days based on 40 hours;

  • Hybrid and flexible working. We work at least 2 days from the office, the other days are flexible. You can also work from abroad for 3 weeks a year. You can start your day anytime between 08:00 and 10:00. Home office supplies will be provided, together with an additional budget.

  • Feeling good and mental health is important to us. You have free & anonymous access to the OpenUp platform and psychologists. This free service is also available to your family members.

  • Great (hot!) meals are prepared by our own chef and office team.

  • Are you going to become a parent? We think it is important that you spend time with your newborn. Enjoy 5 weeks of 100% paid partner leave; 👶

  • Channaweekends (yes, in 2024 we go for a long weekend with all our colleagues from all over the world).

How can you introduce yourself to us?

Are you interested? Please apply by clicking on the "apply now" button below. Please send your application in English. If it's a match, Judit will get in touch with you for an introduction call. After that, you'll be invited for 2 rounds of interviews, including an assignment stage.

Please note that after the 2nd round of interviews; we'll do reference checks as well. Additionally, you can also meet your future team members over a coffee date in our Utrecht office.

At Channable, we strive to create and foster an environment of belonging and collaboration. We believe in diverse and inclusive teams.
Contact by job agencies and recruiters will not be appreciated. Each recruiter or headhunter who approaches us agrees with a donation of €250 for Make-A-Wish.


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