Team Lead Customer Education

Your job

It's one of our company objectives to help our customers become more autonomous and successful using our product.✌️

The Customer Education team is a new subteam within Channable’s Growth team (Operations), which will be in charge of the educational content creation and experience for both customers and Channable employees.

So far, resources from different departments have been required, coordinated by our knowledge specialist. Now we’ll have a dedicated team with our own resources to further scale and be a growth engine for the business. As the Customer Education team lead, you’ll directly report to Michel Rasing, Head of Growth. 🍀

Your challenges

• Lead the Customer Education team, which will design and develop accessible, understandable, and relevant educational materials;

• Build and shape the future of Channable’s customer education, by developing a long-term vision and strategy aligned with company goals and strategies;

• Empower customers to understand the product value across all phases of their journey via our knowledge base and online academy;

• Driving knowledge, retention and product adoption;

• Evaluate performance by tracking and measuring the impact of education materials, using feedback and metrics;

• Collaborate cross-functionally with teams such as product development, customer success, support, marketing, and sales to identify educational needs, gather feedback, and align training initiatives.

Who are you?

We want you to help us connect the dots. We want you to surf on the opportunities of today and tomorrow while keeping an eye on the long-term challenges coming our way in the marketing agency landscape. This is a challenging role, and we want you to be ready for it:

• You have at least 5 years of experience at a SaaS company, preferably in customer education/onboarding or marketing;

• Experience in leading a team is preferred, with the ability to inspire and lead;

• You are a self-starter with the ability to think strategically and execute at a high-level;

• You are social, curious, adaptive, persuasive and energetic;

• You are able to communicate effectively with customers, cross-functional teams and other stakeholders;

• You have excellent written and verbal English skills;

• You are able to analyze and interpret data to make informed decisions regarding training and educational content;

• Other skills and interests:

  • Online marketing & eCommerce

  • Instructional design

  • Planning & time management

  • Storytelling

  • Video editing

  • SEO

Other requirements

• You are living in Utrecht, or at least travel distance to our Utrecht office;

• You are willing to come to our Utrecht office for two days/week;

• You have EU citizenship or a valid work permit;

• You are available for at least 32 hours per week (4 days).

Who are we?

Channable was founded 10 years ago in the heart of Utrecht. We are now a strong team of +250 diverse individuals, more than +40 nationalities, a brand new HQ in Utrecht, serving customers all over the globe, and operating from other offices including New York City, and Berlin.

Joining Channable means you’re looking for a bit more than just a job. We like spending time with each other. Be that in the office, our Channabar, or in one of our internal chats. We’re open-minded and down-to-earth people. We’re super proud that everyone adds their own special spice to Channable’s culture. Diverse as we are, we all share our love for growth, to help, to take ownership, and create an awesome journey together. Feel free to take a further look at our Instagram, Facebook or LinkedIn! Give our Culture Playbook a read.

What do we do?

Channable is a fast-growing B2B SaaS platform that offers a fully integrated way to market your products online. We empower marketers and online businesses to manage, scale, and optimize their marketing.

What do we offer?

• The salary range based on 40 hours is between gross €4.200 - €6.000 per month within a clear career & salary structure 💸💸

• Extra 8% holiday allowance - 8% of your yearly salary, which is paid on June 1st;

• Company-wide bonus; 💰

• Annual L&D budget of €1000. You can take a great advantage to #grow professionally; 📚

• Stock Appreciation Rights: you will get financial profit from Channable success; 🗠

• Saving for old age - yes, we provide you 5% of your monthly base salary;

• 26 vacation days + 2 reload days 🍭 based on 40 hours;

• Channaweekend (yes, in 2024 (13-15 June) we go for a long weekend with all our colleagues from all over the world 💜🔥);

• Work for a supportive company of +250 international employees! 🙌 🧑‍🤝‍🧑We have an open culture and 'flat' organization where everyone genuinely enjoys helping each other; 🤗🎉

• The freedom to tailor make your own responsibilities and working schedule; 💥

• The space to come up with your own ideas and implement them; 💜🌟

• To work in a beautiful historic and fully renovated office in the heart of Utrecht 🏡 & with a flexible hybrid working policy of ( 2 days in the office);✨

• Since you can work from home, we will provide home office supplies;🖥️⌨️

• We offer a 3-week-long workcation🍹And an extra 3 weeks on top of that if you're an expat living in the Netherlands and want to visit friends and family;

• Having flexible working hours means starting your day between 8.00 - 10.00 am;🕰️

• We want you to feel good - please feel free to use our discounted OneFit subscription;👟

• You have free & anonymous access to the OpenUp platform and psychologists ☮️This free service is also available to your family members;

• Are you going to become a parent? We think it is important that you spend time with your newborn. Enjoy 5 weeks of 100% paid partner leave; 👶

• Traveling to our office? No problem, we got you covered (NS Business Card, or €0,23 per km if you decide to use a different means of transport);🚆

• Additional working conditions like great lunch, massages, in-office bar (Channabar), parties, yoga lessons, sports teams, video games, and many more! 💕👌