Support Engineer

Your job

Want to be the bridge between our customers’ use cases and our tech? Our Integrations team is the perfect spot for you. We're the connection between our customer-facing teams and our code, and we're on a mission to ensure that our integrations are delivering maximum value to our customers and partners.

As a team of creative problem-solvers, we thrive on flexibility and finding innovative solutions to complex challenges. Our superpower? Translating customer needs into actionable functionality and breaking down technical jargon into easy-to-grasp explanations that everyone can understand.

In our team, you'll have the chance to develop your technical expertise, build strong relationships with cross-functional teams, and become a skilled communicator. Whether you're passionate about problem-solving, customer success, or just love understanding how things work, we've got a role that's right for you. Join us and you'll be part of a team that's always learning, growing, and making a real difference.

Please note that the official title of this role within Channable is Integrations Engineer. We are using the title Support Engineer for recruitment purposes. You can ask us more about it during our first conversation.

Your challenges

• Investigate and solve challenging technical problems reported by colleagues, customers, and platform partners.

• Perform detailed technical troubleshooting and debugging of our Python code, and make code changes to resolve issues.

• Collaborate with team members and review each other's code changes.

• Analyze API documentation and data feed specifications, and work with Product and Engineering teams to maintain Channable integrations with webshop platforms and marketplace channels. 

• Collaborate across departments to make improvements to Channable features or automate inefficient processes.

• Improve technical troubleshooting tools and documentation.

• Serve as an accessible subject-matter expert within the company on how Channable works.

Technologies and tools we use:

• Languages: Python(3.12), SQL

• Libraries: Pydantic, typing, asyncio, aiohttp, requests, fastapi, pytest

• Tools: Postgres, Alembic, mypy, Sentry

Important note: we understand that studies show women may only apply for roles when they feel they meet 100% of the requirements, therefore, we strongly encourage you to apply even if you don't check every box, as we are looking for passionate individuals with potential and a willingness to grow.

Who are you?

• You have around 2+ years of professional experience within a technical environment.

• You are comfortable debugging object-oriented Python code and implementing fixes to address issues.

• You are a problem-solver, you enjoy debugging code and find creative solutions to difficult problems.

• You have strong troubleshooting skills and an analytical approach to problem-solving.

• You have strong verbal and written communication skills in English.

• You are able to communicate complex technical ideas in a clear and concise way, both verbally and in writing, to audiences with varying levels of technical expertise.

• You have some experience with API integrations, SQL and relational databases, Linux, git and command-line tools.

• You have a valid work permit for the Netherlands or EU citizenship.

• You live in (or close to) Utrecht or are willing to move.

• You are available for 32 or 40 hours per week.

Nice to have:

• You have an affinity with e-commerce, like web shops or marketplaces integrations.

• You have experience in a technical customer support role

• You have experience working in cross-departamental collaboration

Please note that Channable is unable to provide visa sponsorship, as the salary range does not qualify for it. For further information, please check this link.

Who are we?
Channable was founded in 2014 in the heart of Utrecht. We are now a strong team of +250 diverse individuals, and more than +40 nationalities.
Joining Channable means you’re looking for a bit more than just a job. Diverse as we are, we all share our love for growth, to help, to take ownership, and create an awesome journey together. Feel free to take a further look at who we are here and on our Instagram or Linkedin! Wanna get to know us even more? Give our Culture Playbook a read.

Do you want to read more about our engineering culture? Then have a look at our popular tech blog: https://tech.channable.com
Additionally, you can also take a look at some of our open-source work at https://github.com/channable to get a feeling of how we work together and what our code looks like.

What do we do?

Channable is a fast-growing B2B SaaS platform that offers a fully integrated way to market your products online. We empower marketers and online businesses to manage, scale, and optimize their marketing

What do we offer?

• Gross monthly salary ranging from €3.068 to €4.140 based on a 40-hour work week. The salary is determined based on your experience.

• 8% holiday allowance - 8% of your yearly salary, which is paid together with your May salary.

• Stock Appreciation Rights: eligible employees can financially profit from Channable’s success.

• Annual L&D budget of €1000 to spend on anything you want to learn. You can take full advantage of this to grow professionally.

• Saving for old age - we have a saving scheme for old age which can accrue up to 5% of your monthly salary.

• Company-wide performance bonus, up to 10% of your annual salary, determined yearly by our founders based on financial planning and targets.

• Traveling to our office? No problem, we got you covered (NS Business Card, or €0,23 per km if you decide to use a different means of transport).

• To work in a beautiful historic and fully renovated office in the heart of Utrecht & with a flexible hybrid working policy of (minimum 2 days in the office).

• Since you can work from home for 3 days a week, we will provide home office supplies.

• Having flexible working hours means starting your day between 8.00–10.00 am.

• 26 vacation days + 2 reload days based on 40 hours.

• We offer a 3-week-long workcation; and an additional 3 weeks, if you live as an expat in the Netherlands!

• Are you going to become a parent? We think it is important that you spend time with your newborn. Enjoy 5 weeks of 100% paid partner leave.

• We want you to feel good - please feel free to use our discounted Urban Sport Club subscription.

• You have free & anonymous access to the OpenUp platform, and psychologists. This free service is also available to your family members.

• Channaweekend (we will go abroad in 2025 for a long weekend with all the colleagues from all over the world).

• At Channable, our Chef and Commis Chef prepare fresh meals Monday to Thursday, catering to all dietary needs - including vegan, vegetarian, and gluten-free - to keep our team fueled and inspired!

• Additional working conditions like massages, in-office bar (Channabar), parties, sports teams (even personal training sessions at our Channagym), video games, and many more!

How can you apply?

Are you interested? Please apply by clicking on the "apply now" button below. Please send your application in English. If it's a match, Ioana  (Tech Talent Acquisition Partner) will get in touch with you for an introduction call. After that, you'll be invited for interviews. We look forward to hearing from you as soon as possible!

Contact by job agencies and recruiters will not be appreciated. Each recruiter or headhunter who approaches us agrees with a donation of €250 for Make-A-Wish.

At Channable, we strive to create and foster an environment of belonging and collaboration and we believe in diverse and inclusive teams.