Customer Success Manager France

Channable has an amazing product, driving markets across the globe. 

The French market is our focus market with significant opportunity for Channable. As a result of our strong growth and increased focus on nurturing and expanding relationships with our clients in this region, we’re looking for a motivated Customer Success Manager to hop onboard and join Arthur! ✨ This is an individual contributor role, and you’ll report to Jules.

This is an exciting opportunity to be at the forefront of our growth - directly fueling the success of our French clients, driving expansion in this market, and contributing meaningfully to Channable's overall vision.

You'll be the proactive expert for your client portfolio, playing a vital role in ensuring they maximize Channable's capabilities to reach their business objectives.

Your job

This section defines the role profile and role fundamentals, providing context on what the role entails and how it contributes to business growth.

In a nutshell: you'll get the chance to build up your network and talk to both owners of small webshops, marketers of famous international brands, and digital marketing agencies. You'll strategically enable our clients to use our solution successfully, so you'll be their trusted and unmissable advisor and grow their business with Channable.

• Portfolio & client management: customer retention, identifying risk, preventing churn, realizing upsell & expansion; including pipeline creation & forecasting.

• Performing kick off meetings, strategic impact reviews, check-ins, demos, and commercially lead meetings. Working strategically with our partners online and onsite.

• Realizing success plans with outcome-driven and goal-focused metrics, both with agency partners (Bronze, Silver, Gold) and advertisers.

• Enablement: conducting scalable trainings with larger advertisers and agency partners; at our office, abroad (in the market), and online.

• Voice of the customer: capture valuable client insights & feedback and deliver this to product, development, and commercial teams.

• Product advocacy: collaborating with our marketing department and clients to seize opportunities for webinars with clients, and the publication of success stories.

• Performing client empowering and insightful activities, e.g. product roundtables, webinars, partner days, training days, trade shows & events.

• Optimizing customer life cycle and Customer Success Management processes.

What success looks like

• Empower your partners: You’ll help French brands and agencies make a real impact every day by optimizing their online performance.

• Drive tangible results: By helping them increase revenue, profit, and market share while reducing operational overhead, you become a vital part of their success.

• Fuel the Channable engine: When your customers win, we win. Success in this role naturally translates into higher retention, expansion, and cross-sell opportunities, directly driving the growth of Channable’s footprint in the French market.

Who are you?

• You have clear experience and a successful track record in Customer Success, Account Management, Partnership Management, or Relationship Management.

• Experience in the fields of SaaS and/or eCommerce is required. Furthermore, a background in Marketing or Agency is preferred.

• You have an interest in online marketing and eCommerce.

• You are social, persuasive, and energetic.

• You have at least a completed HBO education - for example in the direction of commercial economics, (international) business, marketing or hospitality.

• Your language skills include excellent written and spoken English and French at a C2 level.

• You are self reflective, eager to learn and show a continuously show a growth mindset.

Some practical things we expect from you:

• You are living in The Netherlands with travel distance from our Utrecht office.

• You are willing to come to our Utrecht office for 2 days/week.

• You are available to travel and visit clients.

• You are available for at least 32 hours per week (4 days).

• You have a valid work permit for the Netherlands or EU citizenship.

What do we do?

Channable is a fast-growing B2B SaaS platform that offers a fully integrated way to market your products online. We empower marketers and online businesses to manage, scale, and optimize their marketing.

What do we offer?

• Salary: Total OTE (100%) is between €3,776 and €4,706 gross per month based on 40 hours.

OTE (On Target Earnings) consists of 80% gross base salary and 20% commission.

• Base salary: The base salary is gross between €3,210 and €4,000 (80%) per month based on a 40-hour workweek. The salary is determined based on experience.

• Bonus: 20% performance bonus is gross between €566 and €706 (20%) per month based on a 40-hour workweek.

• 8% holiday allowance - 8% of your yearly salary, which is paid together with the May salary.

• Annual L&D budget of € 1000 to spend on anything you want to learn. You can take full advantage of this to grow professionally.

• Saving for old age - we have a saving scheme for old age which can accrue up to 5% of your monthly salary.

• Traveling to our office? No problem, we got you covered. (NS Business Card, or €0,23 per km if you decide to use a different means of transport) 🚆

• Our beautiful, fully renovated historic office in central Utrecht offers a hybrid working policy, requiring just two days in the office per week.

• Since you can work from home, we will provide home office supplies. 🖥️⌨️

• 26 vacation days + 2 reload days based on 40 hours.

• We offer a 3-week-long workcation; and an additional 3 weeks, if you live as an expat in the Netherlands! 🍹

• Having flexible working hours means starting your day between 8.00 - 10.00 am. 🕰️

• We want you to feel good - please feel free to use our discounted Urban Sports Club subscription.

• You have free & anonymous access to the OpenUp platform and psychologists. This free service is also available to your family members.

• Are you going to become a parent? We think it is important that you spend time with your newborn. Enjoy 5 weeks of 100% paid partner leave!

• At Channable, our Chef and Commis Chef prepare fresh meals Monday to Thursday, catering to all dietary needs - including vegan, vegetarian, and gluten-free - to keep our team fueled and inspired! To round out the week, Fridays feature delicious ordered-in sandwiches and salads. Or, you can go to the city center to get the lunch of your choice.

• Channaweekend - Every year we go for a long weekend with all our colleagues from all over the world. 💜🔥

• Channaweek - We believe in bringing people together. That’s why we organize global events like Channaweek where our entire international team gathers in Utrecht to connect and learn from one another.

• Additional working conditions like massages, in-office bar (Channabar), parties, even personal training sessions at our Channagym, video games, and many more!

How can you introduce yourself to us?

Are you interested? Please apply by clicking on the "apply now" button below. Please send your application in English.

Interview steps:

1. If it's a match, Judit will get in touch with you for an introduction call (25 minutes)

2. After that, you’ll be invited for an interview with Arthur & Jules for an online conversation (60 minutes)

3. Next, you'll have an assignment interview with Io & Jules (60 minutes)

4. The final interview is going to be with Helen & Jessica (60 minutes)

5. Please note that after the interviews, and before the offer stage, we’ll conduct reference checks

We consider applications as they come in. We look forward to hearing from you!

Contact by job agencies and recruiters will not be appreciated. Each recruiter or headhunter who approaches us agrees with a donation of €250 for Make-A-Wish.

At Channable, we strive to create and foster an environment of belonging and collaboration. We believe in diverse and inclusive teams.