Customer Success Manager Benelux - Dutch speaking
Hybrid- Utrecht, Netherlands
€3,300 - €3,600 per monthCustomer Success
Job description
Are you seeking an exciting customer success opportunity within eCommerce? Join our dynamic team at our Utrecht office, where you'll work alongside three colleagues: Joost, Bregje, and Roy. We’re currently seeking two additional team members to complete our Customer Success Benelux team managed by Marjet.🤸♀️
Within the Customer Success department, we have four small teams: one focusing on the Benelux market, two teams working in international fields, and our in-house Technical Account Management team, comprising a total of 19 colleagues. Haiko oversees everyone along our strategic path.
While we're a global leader in Multi-Channel Retail Management, we've also become a market leader in the Benelux region. As our current team expands its reach within the Benelux market, we are hiring to support the increasing demand.
Job requirements
Your job
Channable has an amazing product, proven in various markets. Our primary market is the Benelux, meaning we have portfolio’s that make a big impact on the total revenue of the Company. This will be your playing field! It's up to you, along with your team, to turn this into an even greater success. Soon enough, you'll be responsible for our partners and clients, including major brands you encounter in every shopping street.
You ensure our clients and partners achieve their goals and get the most out of our products. And by doing so you help Channable to realize growth targets and create active brand advocates. You'll be the go-to person, the Channable expert. You will play a crucial role in maintaining and enhancing the satisfaction of our clients and partners.
Your challenges
You take full ownership of your own portfolio of partners and clients. You own their complete lifecycle. You manage approximately 70% of your revenue indirectly, via our great Bronze, Silver and Gold partners. You develop strong relationships with existing clients, partners, and key stakeholders. You’ll gather their feedback to make our solution and service even better.
Your key responsibilities are:
Performing onboardings, impact reviews & check ins. Realizing success plans, both with partners as clients. Working with them both online and onsite;
Preventing churn and realizing upsell, including reporting & forecasting;
Conducting training sessions with our clients and partners; at our office and online;
Enabling product advocacy; collaborating with our marketer to seize opportunities for blogs, webinars with clients, and the publication of success stories;
Voice of the customer, capture insights and share these with each other and to product, development, sales & marketing;
Performing 1 to many activities (eg roundtables, webinars, partner days, training days, trade shows & events);
Optimizing customer life cycle and Customer Success Management processes.
In a nutshell: you'll get the chance to build up your network and talk to both owners of small webshops, marketers of famous international brands and digital marketing agencies. You'll help them use our solution successfully, so you'll be their trusted and unmissable advisor and grow their business with Channable.
Who are you?
You have at least 2 years of experience in Customer Success, Account Management, Partnership Management or Relationship Management;
Experience in the fields of SaaS and/or eCommerce is required. Furthermore, a background in Marketing or Agency is preferred.
You have an interest in online marketing and eCommerce;
You are social, persuasive, and energetic;
You have at least a HBO working- and thinking level - for example in the direction of commercial economics, (international) business, marketing or hospitality;
You have excellent written and spoken Dutch language skills (C2 level proficiency), with a good command of English.
Other requirements
You are living in Utrecht, or at least travel distance to our Utrecht office;
You are willing to come to our Utrecht office for two days/week;
You are available to travel and visit clients;
You are available for at least 32 hours per week (4 days).
Who are we?
Channable was founded 10 years ago in the heart of Utrecht. We are now a strong team of +250 diverse individuals, more than +40 nationalities, a brand new HQ in Utrecht, serving customers all over the globe, and operating from other offices including New York, and Berlin.
Joining Channable means you’re looking for a bit more than just a job. We like spending time with each other. Be that in the office, our Channabar, or in one of our internal chats. We’re open-minded and down-to-earth people. We’re super proud that everyone adds their own special spice to Channable’s culture. Diverse as we are, we all share our love for growth, to help, to take ownership, and create an awesome journey together. Feel free to take a further look at our Instagram, Facebook or LinkedIn! Give our Culture Playbook a read.
What do we do?
Channable is a fast-growing B2B SaaS platform that offers a fully integrated way to market your products online. We empower marketers and online businesses to manage, scale, and optimize their marketing.
What do we offer?
The salary range based on 40 hours is between gross €3.300 - €3.600 (80%) per month within a clear career & salary structure 💸💸
Your OTE consists of 80% gross salary according to the indicated level and 20% commission.
Example: If the gross salary per month is €3.400 (80%), then the bonus is gross €2.550 per quarter. The total package (OTE = On target earnings) is gross €12.750 per quarter.
We also offer a one-time annual bonus of a gross €1.500 if the yearly target is completed.
Extra 8% holiday allowance - 8% of your yearly salary, which is paid on June 1st.
Annual L&D budget of €1000. You can take a great advantage to #grow professionally; 📚
Saving for old age - yes, we provide you 5% of your monthly base salary;
26 vacation days + 2 reload days 🍭 based on 40 hours;
Channaweekend (yes, in 2024 we go for a long weekend with all our colleagues from all over the world 💜🔥);
Work for a supportive company of +250 international employees! 🙌 🧑🤝🧑We have an open culture and 'flat' organization where everyone genuinely enjoys helping each other; 🤗🎉
The freedom to tailor make your own responsibilities and working schedule; 💥
The space to come up with your own ideas and implement them; 💜🌟
To work in a beautiful historic and fully renovated office in the heart of Utrecht 🏡 & with a flexible hybrid working policy of ( 2 days in the office);✨
Since you can work from home, we will provide home office supplies;🖥️⌨️
We offer a 3-week-long workcation🍹And an extra 3 weeks on top of that if you're an expat living in the Netherlands and want to visit friends and family;
Having flexible working hours means starting your day between 8.00 - 10.00 am;🕰️
We want you to feel good - please feel free to use our discounted OneFit subscription;👟
You have free & anonymous access to the OpenUp platform and psychologists ☮️This free service is also available to your family members;
Are you going to become a parent? We think it is important that you spend time with your newborn. Enjoy 5 weeks of 100% paid partner leave; 👶
Traveling to our office? No problem, we got you covered;🚆
Additional working conditions like great lunch, massages, in-office bar (Channabar), parties, yoga lessons, sports teams, video games, and many more! 💕👌
How can you introduce yourself to us?
Are you interested? Please apply by clicking on the "apply now" button below. Please send your application in English. If it's a match, Judit will get in touch with you for an introduction call. After that, you'll be invited for at least 2 rounds of interviews, including an assignment stage.
Please note that after the 2nd round of interviews; we'll do reference checks as well. Additionally, you will also meet your future team members over a coffee date in our Utrecht office.
Contact by job agencies and recruiters will not be appreciated. Each recruiter or headhunter who approaches us agrees with a donation of €250 for Make-A-Wish.
At Channable, we strive to create and foster an environment of belonging and collaboration. We believe in diverse and inclusive teams.
or
All done!
Your application has been successfully submitted!
