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Technical Writer

  • Utrecht, Netherlands
€3,020 - €4,314 per monthOperations

Job description

It's one of our company objectives to help our customers become more autonomous and successful using our product.🍀

We’re looking for an experienced B2B SaaS technical writer to join our Customer Education team to help create and enrich engaging content that’ll educate our customers and help them grow.🤸‍♀️

Your job

The customer education team is a new subteam within Channable’s Growth team (Operations), which includes a team lead, knowledge specialist, technical writers and a graphic motion designer. The team will be in charge of the educational materials and experience for both customers and Channable employees.

So far, resources from different departments have been required, coordinated by our knowledge specialist. Now we’ll have a dedicated team with our own resources to further scale and be a growth engine for the business.

Your challenges

Your key responsibilities are:

  • Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience;

  • Write easy-to-understand user interface text, online help center articles and online academy scripts fitting Channable’s vision, tone of voice and brand guidelines;

  • Ensure consistency and accuracy in documentation;

  • Empower customers to understand the product value across all phases of their journey via our knowledge base (help center) and online academy;

  • Drive knowledge, retention and product adoption;

  • Review and update learning materials;

  • Optimize content to follow SEO best practices;

  • Collaborate with subject matter experts to obtain an in-depth understanding of the product and the documentation requirements.

Job requirements

Who are you?

We want you to help us connect the dots. We want you to surf on the opportunities of today and tomorrow while keeping an eye on the long-term challenges coming our way in the marketing agency landscape. 

This is a challenging role, and we want you to be ready for it:

  • 2+ years of experience in technical writing or software documentation, preferably in the B2B SaaS space;

  • Ability to quickly turn complex technical concepts into easily understandable text and images;

  • You are able to communicate effectively with cross-functional teams and other stakeholders;

  • You are social, curious, creative, detail-oriented and empathic;

  • You are a self-starter and problem solver;

  • Other skills and interests:
    • Online marketing & eCommerce

    • Instructional design

    • Storytelling

    • SEO

Other requirements

  • You have excellent written and verbal English skills;

  • You are living in Utrecht, or at least travel distance to our Utrecht office;

  • You are willing to come to our Utrecht office for two days/week;

  • You are available for at least 32 hours per week (4 days).

Who are we?

Channable was founded 10 years ago in the heart of Utrecht. We are now a strong team of +250 diverse individuals, more than +40 nationalities, a brand new HQ in Utrecht, serving customers all over the globe, and operating from other offices including New York City, and Berlin.

Joining Channable means you’re looking for a bit more than just a job. We like spending time with each other. Be that in the office, our Channabar, or in one of our internal chats. We’re open-minded and down-to-earth people. We’re super proud that everyone adds their own special spice to Channable’s culture. Diverse as we are, we all share our love for growth, to help, to take ownership, and create an awesome journey together. Feel free to take a further look at our Instagram, Facebook or LinkedIn! Give our Culture Playbook a read.

What do we do?

Channable is a fast-growing B2B SaaS platform that offers a fully integrated way to market your products online. We empower marketers and online businesses to manage, scale, and optimize their marketing.

What do we offer?

  • The salary range based on 40 hours is between gross €3.020 - €4.314 per month within a clear career & salary structure 💸💸

  • Extra 8% holiday allowance - 8% of your yearly salary, which is paid on June 1st;

  • Company-wide bonus; 💰

  • Annual L&D budget of €1000. You can take a great advantage to #grow professionally; 📚

  • Saving for old age - yes, we provide you 5% of your monthly base salary;

  • 26 vacation days + 2 reload days 🍭 based on 40 hours;

  • Channaweekend (yes, in 2025, we go for a long weekend with all our colleagues from all over the world 💜🔥);

  • Work for a supportive company of +250 international employees! 🙌 🧑‍🤝‍🧑We have an open culture and 'flat' organization where everyone genuinely enjoys helping each other; 🤗🎉

  • The freedom to tailor make your own responsibilities and working schedule; 💥

  • The space to come up with your own ideas and implement them; 💜🌟

  • To work in a beautiful historic and fully renovated office in the heart of Utrecht 🏡 & with a flexible hybrid working policy of ( 2 days in the office);✨

  • Since you can work from home, we will provide home office supplies;🖥️⌨️

  • We offer a 3-week-long workcation🍹And an extra 3 weeks on top of that if you're an expat living in the Netherlands and want to visit friends and family;

  • Having flexible working hours means starting your day between 8.00 - 10.00 am;🕰️

  • We want you to feel good - please feel free to use our discounted OneFit subscription;👟

  • You have free & anonymous access to the OpenUp platform and psychologists ☮️This free service is also available to your family members;

  • Are you going to become a parent? We think it is important that you spend time with your newborn. Enjoy 5 weeks of 100% paid partner leave; 👶

  • Traveling to our office? No problem, we got you covered (NS Business Card, or €0,23 per km if you decide to use a different means of transport);🚆

  • Additional working conditions like great lunch, massages, in-office bar (Channabar), parties, yoga lessons, sports teams, video games, and many more! 💕👌

How can you introduce yourself to us?

Are you interested? Please apply by clicking on the "apply now" button below. Please send your application in English. If it's a match, Judit will get in touch with you for an introduction call. After that, you'll be invited for at least 2 rounds of interviews, including an assignment stage. Additionally, you will also meet your future team members over a coffee date in our Utrecht office.

Contact by job agencies and recruiters will not be appreciated. Each recruiter or headhunter who approaches us agrees with a donation of €250 for Make-A-Wish.

At Channable, we strive to create and foster an environment of belonging and collaboration. We believe in diverse and inclusive teams.


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