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Technical Customer Support - US

United States, New York$57,000 per yearSupport

Job description

👑As our second Technical Customer Support Specialist based in NYC you are going to play an important part in our expansion. Customer Support is one of Channable’s unique selling points and you’ll make this even better for our US customers. Being the central point of knowledge for our colleagues and customers makes you a vital part of the team. Starting with the move to a new office in NYC (Manhattan), building a new team with tech support, customer success, and sales colleagues makes this job a great opportunity! 💜🌟

Your job

Channable is an online tool with which webshop owners can easily sell their products on websites like Amazon, Ebay and Google Shopping. At this point Channable offers more than 2500 price comparison websites, affiliate networks, and marketplaces to choose from.

As part of our US based team, you will be responsible for answering all questions coming from US clients both via email and via phone. The questions can vary a lot depending on our diverse client base (From big brands and agencies to private web-owners). You will also work closely together with other departments (e.g. Sales, Customer Success and Marketing) to provide the best service and product. This means you’ll be partly responsible for finding new business opportunities and supporting new clients with the onboarding process.

Next to this, you will keep an eye on any opportunity for making the setup of the customer more efficient for them. You will talk to both technical and non-technical people which means you will have to be able to adapt your communication style to the knowledge level of the customer.

Do you not have any idea what feeds, APIs and Google Ads are? Not to worry, we understand that you won’t know our tool yet. You will start out with an extensive training in the first few weeks to get to know our tool inside and out.

Your challenges

  • What we offer isn’t just a regular customer support job. You’ll become an expert in Channable and the center of knowledge of the company;

  • The problems our clients face are often complex, which means you solving them becomes a puzzle;

  • Next to your regular tasks, you can take on more responsibilities, such as updating our help center, training our new employees or becoming a specialist in a specific part of the tool;

  • We love optimizing our internal processes here at Channable. Together with your colleagues, you’ll get the opportunity to improve the way we work and help our customers. You can play an important role in realizing more growth;

  • Being one of the first US-based Technical Support Specialist gives you a lot of opportunities to grow internally. How about Customer Success, Support Team Lead or Software Development if the technical part calls to you?

  • Last but definitely not least, you will learn a lot about eCommerce and work with cool technology.

Who are you?

Your communications skills are great and your mindset is service-oriented. You like to solve puzzles and helping customers energizes you! Besides that you have a great sense of responsibility, and you enjoy working in a team but you can also work independently. More practical:

  • Minimum of 2 years experience in a customer service position;

  • Experience in e-commerce or software is a plus;

  • You have an affinity with IT;

  • Passionate for working in a fast-paced environment that asks you to keep many balls up in the air at once.

Your journey at Channable

As the center of all tool knowledge, we believe your training and onboarding must be thorough. You’ll be trained in our HQ in the Netherlands (Utrecht) for 4 weeks to get to know the tool and your coworkers. Of course, we will take care of travelling costs and your accommodation. Because we enjoy building relationships, you don’t have to spend evenings and weekends alone if you enjoy having people around. 

Your buddy will be there to support you and make your training unforgettable!

Who are we?

Channable was founded 8 years ago in the heart of Utrecht. We are now a strong team of 200+ diverse individuals, more than 30 nationalities, a brand new HQ in Utrecht, serving customers all over the globe, and operating from other offices including New York, Spain and Germany.

Joining Channable means you’re looking for a bit more than just a job. We like spending time with each other. Be that in the office, our Channabar, or in one of our internal chats. We’re open minded and down-to-earth people. We’re super proud that everyone adds their own special spice to Channable’s culture. Diverse as we are, we all share our love for growth, to help, to take ownership, and create an awesome journey together. Feel free to take a further look at who we are here and on our Instagram, Facebook or Linkedin!

What do we do?

Channable is a fast-growing B2B SaaS platform that offers a fully integrated way to market your products online. We empower marketers and online businesses to manage, scale, and optimize their marketing.

What do we offer?

  • The start of salary range based on 40 hours is gross $58K on an annual basis 💸💸

  • Work for a supportive company of +230 international employees! 🙌 🧑‍🤝‍🧑We have an open culture and 'flat' organization where everyone genuinely enjoys helping each other 🤗🎉

  • The space to come up with your own ideas and implement them 💜🌟

  • 26 vacation days 🌞 + 2 reload days 🍭 based on 40 hours

  • 3-week-long workcation🍹

  • Company-wide bonus 💰

  • Medical plan (can be medical, dental or vision) - 70% will be paid by Channable 💜🌟

  • A $1.000,- annual Individual L&D budget

  • 401K: Retirement plan with 5% matching

  • Free access to an online platform for mental health (OpenUp)

  • Channaweekend (yes, we go abroad in 2023 for a long weekend with all the colleagues from all over the world 💜🔥)

How can you introduce yourself to us?

Are you interested? Please apply by clicking on the "apply now" button below. If it's a match, Judit will get in touch with you for an introduction call. After that, you'll be invited for 2 round of interviews.

Job requirements

Contact by job agencies and recruiters will not be appreciated. Each recruiter or headhunter who approaches us agrees with a donation of $250 for Make-A-Wish.

At Channable, we strive to create and foster an environment of belonging and collaboration. We believe in diverse and inclusive teams.


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