Technical Customer Support Specialist US

Who are we?

As our first Technical Customer Support Specialist based in NYC you are going to play an important part in our expansion. Customer Support is one of Channable’s unique selling points and you’ll make this even better for our US customers. Being the central point of knowledge for our colleagues and customers makes you a vital part of the team. Starting with the opening of an office in NYC (Manhattan), building a new team with tech support, customer success, and sales colleagues makes this job a great opportunity!

Our culture

Even across borders our team enjoys being part of a close-knit, fun, and enthusiastic team. Our unique culture is a big reason why we all work at Channable. Our team is diverse with people from all over the world, but we all share our common mission and values. For us, it’s important to enjoy working (together) and growing every day. Read more about our culture here or go to Instagram to see more.

Your role

  • You will be responsible for answering all (technical) questions coming from our US clients, both via email and via phone.
  • You will work closely together with other departments (e.g. Sales, Customer Success and Marketing) to provide the best service and product. This means you’ll be partly responsible for finding new business opportunities and supporting new clients with the onboarding process.
  • You’ll be in touch with very diverse clients (from big brands to private online store owners and marketing agencies), which brings a lot of variation to your job.
  • As some of our clients are more technically educated than others, the challenge for you is to adjust your communication to your audience.

But this job is different

What makes this job different from other Technical Customer Support jobs?

  • The problems our clients face are often complex, which means solving them becomes a nice puzzle.
  • You can take on more responsibilities, such as updating our help center or analyzing our client's data.
  • We love optimizing our internal processes here at Channable. You’ll get the opportunity to improve the way we work and help our customers. You can play an important role in realizing more growth.
  • Being the first US-based Technical Support Specialist gives you a lot of opportunities to grow internally. How about Customer Success, Support Team Lead or Software Development if the technical part calls to you?
  • Last but definitely not least, you will learn a lot about e-commerce and work with cool technology.

Training and onboarding

As the center of all tool knowledge, we believe your training and onboarding must be thorough. You’ll be trained in our HQ in the Netherlands for 4 weeks to get to know the tool and your coworkers. Of course, we will take care of travelling costs and your accommodation. Because we enjoy building relationships, you don’t have to spend evenings and weekends alone if you enjoy having people around. Your buddy will be there to support you and make your training unforgettable!

Job description

Who are you?

Your communications skills are great and your mindset is service-oriented. You like to solve puzzles and helping customers energizes you! Besides that you have a great sense of responsibility, and you enjoy working in a team but you can also work independently. More practical:

  • Minimum of 2 years experience in a customer service position.
  • Experience in e-commerce or software is a plus.
  • You have an affinity with IT.
  • Passionate for working in a fast-paced environment that asks you to keep many balls up in the air at once.
  • You are available 40 hours per week.

What we offer you

  • 20 days paid vacation.
  • A flat organization that is open to your ideas.
  • Company bonus up to 10% of your yearly salary.
  • Education possibilities.
  • Truly great work-life balance, overtime is not in our vocabulary.
  • Health care and 401k retirement savings.
  • Hybrid working policy (50/50).

About us

Channable is the beacon in a complex eCommerce landscape. We provide a simple-to-use online tool that enables online retailers, brands, and agencies to sell and advertise globally. Today, 6000+ global customers continue to boost their business to the next level using Channable’s solution. In 7 years the company rapidly grew into an international team of over 150 young professionals. While we still have a fun scale-up vibe, working at Channable also means developing personally and professionally. We are the market leader in the Netherlands, and we’ve just started conquering the US market by opening an office in NYC.

Training and onboarding

We believe your training and onboarding must be thorough. You’ll be trained in our HQ in the Netherlands for 4 weeks to get to know the tool and your coworkers. Of course, we will take care of travelling costs and your accommodation. Because we enjoy building relationships, you don’t have to spend evenings and weekends alone if you enjoy having people around. Your buddy will be there to support you and make your training unforgettable!

Procedure

Apply through our job page as soon as possible. You can start every 1st of the month, preferably as soon as possible. We will come back to your application within 1 week. If we think you are the one we are looking for, you’ll have 2 online interviews.Questions? Contact Marloes (marloes@channable.com).

Contact by job agencies and recruiters will not be appreciated. Each recruiter or headhunter who approaches us agrees with a donation of € 250,- for Make-A-Wish.