Team lead Support Northern Europe

Who are we?

Your new adventure starts at Channable

Channable is the beacon in a complex eCommerce landscape. Where eCommerce can be as tangled as a bowl of spaghetti, we make it a piece of cake. We provide an intuitive simple-to-use solution for both data feed management and PPC which enables online retailers, brands, and agencies to sell and advertise globally. Today, 6000+ global customers continue to boost their business to the next level using Channable’s solution.

Channable is a fun, young, and fast-growing company that was founded 7 years ago. The Utrecht-based startup rapidly developed into a company with an international team of over 160 talented colleagues. While you can still benefit from the start-up vibe, working at Channable also means being part of a professional company. We are the market leader in Benelux and are now conquering the rest of the world. We are looking to further develop our business worldwide, and for that we need you.

Job description

What will your role be?

Our support team consists of over 45 young professionals and students. At support, we are always there for our customers with all their questions regarding our tool. Because we like to help our customers in their preferred language, we have several teams. You will be responsible for our northern teams (Germany, Nordics and UK). You will make sure they meet their goals and you help to improve these teams. Besides that you, together with the 3 other team leads, will help the whole Support team with technical issues regarding our tool.

What will you do exactly?

  • You make sure the daily support tasks are performed efficiently, focus on the KPI’s and you recognize the most important issues in an instant
  • You have the leading role in the team process. You coordinate, create good working conditions, remove obstacles, create challenges and adjust if necessary
  • You have monthly contact moments, progress- & contract meetings and biannual assessment moments with our southern teams
  • You are there to discuss with the team about technical issues, always looking for the best solution for our customers
  • You are the link between support and other departments, like development, sales and customer success
  • Besides all this, you continuously think about how to improve our support team.

What will your typical day look like?

 9:00- 9:30     Start of the day - grab a coffee and answer some employee questions over chat
 9:30-10:00    Startup meeting with fellow team leads
10:00-10:15   Department-wide standup in which you share updates
10:15-12:00   You take some time for yourself to work on your own projects
12:00-13:00   Lunch!
13:00-14:00   Meeting with Head of Support about your team
14:00-15:00   1on1 with your team members: coaching and updates on projects
15:00-15:30   Biweekly update meeting with team lead Customer Success International
15:30-17:30   Work on your projects
17:30-18:00   Close down the day with some casual talks with fellow Support-employees

Who are you?

You have a positive mindset; you can motivate our team with your fun and inspiring personality. In our continuously growing team, you can move agile. A lot of things happen at the same time, so you can keep your head cool and are flexible under changing circumstances. Of course you work comfortably in an international environment. Because our customers have a lot of technical questions regarding our tool, it is important that you have affinity with that. More practically we are looking for someone who:

  • has 3 years experience in a full-time employment, preferably in a team lead function
  • has experience in working with customers, preferably in a technical environment
  • has at least a degree at a university of applied sciences (HBO in the Netherlands)
  • Available for a minimum of 32 hours per week
  • Speaks and writes fluent German and English
  • lives preferably in (or close to) Utrecht

What do we offer?

  • Salary scale between €3300-€4500 per month based on 40 hours, at least 25 vacation days and a company-wide bonus of up to 10% of your annual salary.
  • A perfect work-life balance! Your free time is important to us, so no overtime.
  • Hybrid work from home policy; 2 days at the office and the other days at home
  • Being part of a flat organization that gives you a lot of freedom, responsibility and growth opportunities
  • All kinds of extras in your work environment: free extensive lunch, a bar in the office, company parties (when possible), yoga class, and much more.
  • Extensive training and onboarding to get to know the tool and your colleagues. After this you get the opportunity to show what you have. You will be assigned a buddy to guide you through this time.

Procedure
Apply through our job page as soon as possible. You can start every 1st workday of the month, preferably as soon as possible. We will come back to your application within 1 week. If we think you are the person that we are looking for, you’ll have 2 interviews. Do you have questions about this job opening? Then, you can always contact Britt (britt.bosma@channable.com).


Contact by job agencies and recruiters will not be appreciated. Each recruiter or headhunter who approaches us agrees to a donation of € 250,- for Make-A-Wish.