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Team Lead Support Benelux

Netherlands, UtrechtSupport

Job description

Every day, you ask yourself:💡 Do I want to sit in the yellow or in the red room❓ 🪑 In the yellow room 💛, you make sure you laugh the whole day with your colleagues and get into a paper ball battle besides working.🖥️ Other times, you are in the red room where the quiet and more focus-oriented days take place. ✨Either way, you will find your place to feel comfortable and happy the whole day. 🍊

Your Channajob

Our support team consists of over 50 young professionals and students. At support we are always there for our customers with all their questions regarding our tool. Because we like to help our customers in their preferred language, we have several teams. You will be co-responsible for our biggest team: team BLX. You will make sure they meet their goals and you help to improve this team and the whole department. Besides that you, together with the 3 other team leads, will make sure that Support runs like clockwork and ensures that the service & quality we provide is always at a high level.

Your Channachallenges

  • You oversee the day-to-day operation and that they are performed efficiently, focus on the KPI’s and you recognize the most important technical issues in an instant

  • You are responsible for the continuous growth at Support; hire the right amount of people to make sure that the occupation is always on point and work closely together with the other team lead BLX to stimulate the growth of your team

  • You have monthly contact moments, progress- & contract meetings and biannual assessment moments with your team members.

  • With the coming restructure plans for Support in mind; your interest lies in the commercial part of our job. How to best convert prospects and onboard new customers. You are the link between Support and Marketing, Sales and Customer Success.

  • Besides all this you continuously think about how to improve our Support team, set clear goals and are responsible for implementing these changes.

Who are you?

We are looking for a qualified team leader to co-manage the BLX team and provide effective guidance. You have a positive mindset; you can motivate your team with your fun and inspiring personality. In our continuously growing team you can move agile. A lot of things happen at the same time, so you can keep your head cool and are flexible under changing circumstances. Of course you work comfortably in an international environment. Because our customers have a lot of technical questions regarding our tool, it is important that you have affinity with that. More practically we are looking for someone who:

  • Has a minimum of 3 years experience in a team lead role

  • Has experience in working with customers, preferably in a technical environment

  • Has excellent communication and leadership skills

  • Has affinity with the commercial aspect of the job

  • Has at least a degree at a university of applied sciences (HBO in the Netherlands)

  • Is available for at least 32 hours a week

  • Is fluent in Dutch and English (Dutch is a pre, but not a must)

Job requirements

Who are we?

Channable was founded 8 years ago in the heart of Utrecht. We are now a strong team of 200+ diverse individuals, more than 30 nationalities, a brand new HQ in Utrecht, serving customers all over the globe, and operating from other offices including New York, Spain and Germany.

Joining Channable means you’re looking for a bit more than just a job. We like spending time with each other. Be that in the office, our Channabar, or in one of our internal chats. We’re open minded and down-to-earth people. We’re super proud that everyone adds their own special spice to Channable’s culture. Diverse as we are, we all share our love for growth, to help, to take ownership, and create an awesome journey together. Feel free to take a further look at who we are here and on our Instagram.

What do we do?

Channable is a fast-growing B2B SaaS platform that offers a fully integrated way to market your products online. We empower marketers and online businesses to manage, scale, and optimize their marketing. 

What do we offer?

  • The salary range based on 40 hours is between gross €3.940 - €6.061 within a clear career & salary structure 💸💸
  • Excellent training and onboarding to get to know the tool, our processes, and your colleagues. 😎 After that, you’ll get the trust and responsibility to show what you got. Your buddy will support you throughout the whole onboarding. ✌️
  • Work for a supportive company of +210 international employees! 🙌 🧑‍🤝‍🧑We have an open & informal culture and 'flat' organization where everyone genuinely enjoys helping each other 🤗🎉
  • The freedom to tailor make your own responsibilities and working schedule 💥

  • The space to come up with your own ideas and implement them 💜🌟

  • To work in a beautiful historic and fully renovated office in the heart of Utrecht 🏡 & with a flexible hybrid working policy of ( 2 days in the office).✨

  • Since you can work from home, we will provide home office supplies🖥️⌨️

  • 26 vacation days 🌞 + 2 reload days 🍭 based on 40 hours, and on top of this; you are allowed to go for a 3-week-long workcation🍹

  • Company-wide bonus (unless you work in Sales or CS) 💰

  • Having flexible working hours means starting your day between 8.00 - 10.00 am🕰️

  • We want you to be fit - please feel free to use our discounted OneFit subscription.👟🚴On the other hand, you have free & anonymous access to the OpenUp platform and psychologists ☮️

  • Traveling to our office? No problem, we got you covered🚆

  • Saving for old age - yes, we provide you 5% of your monthly base salary 👵👴

  • Channaweekend (yes, we go abroad in 2023 for a long weekend with all the colleagues from all over the world 💜🔥)

  • Additional working conditions like great lunch, massages, in-office bar (Channabar), parties, yoga lessons, sports teams, video games, and many more! 💕👌

How can you introduce yourself to us?

Are you interested? Please apply by clicking on the "apply now" button below. Please send your application in English. If it's a match, Judit will get in touch with you for an introduction call. After that, you'll be invited for 2 rounds of interview including an assignment (we will share it with you on time). 

In case you are already our colleague at Channable, then you can expect to have one interview round including the assignment. 

Preferred starting date: September 2022

We look forward to hearing from you as soon as possible!

Contact by job agencies and recruiters will not be appreciated. Each recruiter or headhunter who approaches us agrees with a donation of €250 for Make-A-Wish. By messaging us you have agreed to a donation of 250 euros to Make-A-Wish. Of course they will be happy with your donation! Could you please send me a confirmation of your donation so we can arrange it?


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