IT Support Engineer
Who are we?
We provide an intuitive simple-to-use solution for both data feed management and PPC which enables online retailers, brands, and agencies to sell and advertise globally. Today, 6000+ global customers continue to boost their business to the next level using Channable’s solution.
In 8 years, Channable has rapidly grown into a company with an international team of over 200 young professionals. We are the market leader in Benelux and are now conquering the rest of the world, with teams for the US, DACH, Nordics, UK, Iberia, France, and Italy. While we still have a scale-up vibe, working at Channable also means being part of a professional company with a highly skilled development team.
What will your role be?
We want everyone at Channable to be able to do their best work. In order to do this, we need reliable and secure IT infrastructure. That's where you come in!
In this position, you will take on a mix of helpdesk work and tool management to guarantee smooth sailing. In particular we are looking for someone to help us manage our growing stack of SaaS tools and make sure that everyone is as productive and secure as can be when working with those tools.
What will you do exactly?
You will be working closely together with our other IT support specialist, as part of our DevOps team. Here’s a list of things you will be doing:
Setup and maintenance of our Macbooks and other hardware
Help with onboarding of new colleagues
Manage our stack of SaaS software
Diagnose and fix hardware & software problems with employee's computers
Make configuration changes within our office network
Automate (parts) of our manual IT processes
Proactively look out for security problems related to our IT. Suggest and implement fixes.
If you've previously worked on internal help desks and got bored by a lack of depth and responsibility: this is the position you want. You won't just be responsible for executing predefined processes. You will also get the opportunity to improve and invent new ones.
Who are you?
You have experience administering MacOS systems
You have experience managing cloud software
You have a structured work approach, you like writing documentation, and you are a good communicator
You prefer incremental and continuous improvements over moonshots
You leave things in better shape than you found them
You have a good understanding of common security problems and how to solve them
Bonus points for:
Experience with IT helpdesk work or you can otherwise support a mix of software and hardware problems
Programming and/or process automation experience
Familiarity with networking technology and concepts
An automation driven mindset. You don't like doing things repetitively and strive to automate where it makes sense. (Keeping xkcd 1205 in mind.)
Experience administering Windows and Linux systems
You need to have EU citizenship or a work permit, already living in The Netherlands
You are available 32-40 hours per week, hybrid in our office in the center of Utrecht
Salary range based on 40 hours: 2.500-3.500 € depending on experience, skillset etc.
Contact by job agencies and recruiters will not be appreciated. Each recruiter or headhunter who approaches us agrees with a donation of € 250,- for Make-A-Wish.