Customer Success Representative France (French speaking)

Who are we?

Who are we?

Channable is a fast-growing company that was founded 6 years ago. The Utrecht-based startup rapidly developed into a company with an international team of over 100 young professionals. While you can still benefit from the start-up vibe, working at Channable also means being part of a professional company. We are the market leader in Benelux and are now conquering the rest of the world, with teams for the US, DACH, UK, Iberia, Nordics, and Italy, (usually) based in our office in Utrecht. We are looking to further develop our business in France, and for that we nee

Job description

What will your role be?

Channable offers a great product and has proven this in several markets. France is your playground, and it is not a small one. It offers a lot of potential, but is a challenge. It's up to the French team to decide on how to make this a success, since you're the expert in the market. You'll be joining our Customer Success team, and you’ll be the face of Channable in France. It’s meant literally, check out here how we do this. Take this chance to be fully integrated into the world of ecommerce and be key in our French success by developing and maintaining partner relationships.

What will you do exactly?

  • Ensure customers are satisfied and become ambassadors, by providing a mind-blowing onboarding and by training them about the tool and new features.
  • Visit existing clients & partners and gather feedback to identify possibilities for improvement.
  • Search for possible upsells, and churn management.
  • Build your network to identify possibilities for blogs, success stories, and webinars with customers, and collaborate with marketing.
  • Provide high level support to big clients, in collaboration with our support team.

Summarized; you’ll get the chance to build up your network and talk to both owners of small webshops, and marketers of famous international brands and marketing agencies. You’ll help them using our tool successfully, so you’ll be their trusted and unmissable advisor.

Who are we looking for?

  • You have experience in customer success, account management, or sales for at least 1 year. Experience in the fields of e-commerce or online marketing in France is an advantage.
  • You have a professional attitude and a strong drive to keep your clients satisfied.
  • Building relationships and providing excellent service is your second nature. You are outgoing, well-spoken and perfectly organized.
  • You speak French on native level, and you know the business culture well.
  • With your open-minded and positive attitude, we will soon see your added value to the team.

Practical requirements

  • French speaking on native level, and fluent in English.
  • You have a Bachelors’ or Masters’ degree, preferably in the field of Economics, Business, Communication or Hospitality.
  • You are living in The Netherlands, or you’ll relocate soon.
  • You are available for at least 36 hours per week.
  • You have a driving license. 

What do we offer?

A unique and informal company culture, with openness so you can pitch any idea you have (appreciated!). Check our Instagram here to discover more about our culture. But there is more:

  • Excellent training and onboarding to get to know the tool, our processes and your colleagues. After that, you’ll get trust and responsibility to show what you got.
  • Competitive salary and company bonus.
  • Great work-life balance and (hopefully soon again) other working conditions like free Yoga classes, massages, sports groups and free Dutch classes. Finish the week with well-deserved drinks with your colleagues at our own office-bar!
  • A spot in our beautiful office in the heart of Utrecht, where lunch and much more is catered daily (when we are back).

Do you have any questions about this vacancy? Please contact Marloes (marloes@channable.com). Please only send an email if you have questions. If you'd like to send your application, read on.

Procedure

Please apply by clicking on the "apply now" button below. If you convince us, Marloes will call you for a first two-sided introduction. After that, you will be invited for an online interview. After that, there will be a second (online) interview with Stephen and Michel, including an assignment. Your starting date is flexible, but preferably as soon as possible.


Contact by job agencies and recruiters will not be appreciated. Each recruiter or headhunter who approaches us agrees with a donation of € 250,- for Make-A-Wish.