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Customer Success Representative - DACH

Netherlands, UtrechtCustomer Success

Job description

“The Customer Success room sounds like an airport because you constantly hear more than 6 nationalities speaking at the same time. ” ✈️ - said Vicky Wicherts, our Team Lead Customer Success International. 🚁 This team likes to listen music during 🎵 in our wonderful Customer Success room, and keep the good vibes going not only with each other but also with our customers. 🧖🏻‍♀️

Your job

Channable has a great product that has already been proven in various markets. Our largest market is the Benelux, however Channable is becoming more and more successful internationally, including the DACH region (Germany, Austria & Switzerland). This will be your playing field. It is up to you and the regional team to make this an even greater success. You will stand side by side with the Customer Success Manager DACH and your team lead to make the most out of your portfolio. You will be responsible for our German speaking customers in DACH, including major brands that you could encounter in a shopping street. You are the main point of contact, the Channable expert and you know how to amaze them over and over again with your excellent knowledge and commercial skills.

Your challenges

In a nutshell: you'll get the chance to build up your network and talk to both owners of small webshops, marketers of famous international brands and digital marketing agencies. You'll help them using our solution successfully, so you'll be their trusted and unmissable advisor. Furthermore, you will:

  • Own the complete lifecycle - you ensure customers are satisfied and become Channable ambassadors by providing a mind-blowing onboarding, demonstrating the tool and its newest features and train our partners and customers to increase engagement;

  • Develop strong relationships with existing clients, partners, and other key stakeholders. You’ll gather their feedback to make our solution and service even better.

  • You'll regularly meet with clients and partners via phone or Google Meet and in person from time to time. A few times per year you’ll attend external exhibitions and fairs to build up your network and increase our visibility;

  • Perform Quarterly Business Reviews with key decision-makers and develop upsell opportunities fitting their needs and goals;

  • Build your network to identify opportunities for blog posts, success stories, and webinars with both partners and customers and collaborate with the marketing department.

Who are you?

  • You have at least 1 years of commercial experience in Customer Success, Customer Support, Account Management, or Sales. Experience in the fields of SaaS, e-Commerce or digital marketing in the DACH region is a huge advantage, but not required;

  • You have a professional attitude and a strong drive to keep your clients satisfied;

  • You have a commercial mindset and you’re not afraid to take on tough negotiations and challenges working with sales targets;

  • Building relationships and providing excellent service is your second nature. You are outgoing, well-spoken and perfectly organized;

  • You speak German on a professional level (Level C2 or C1) and you are familiar with the German business culture;

  • With your open-minded and positive attitude, we will soon see your added value to the team.

Practical requirements

  • You have a Bachelors’ or Masters’ degree, preferably in the field of Economics, Business, Communication or Hospitality.

  • You are living in The Netherlands

  • You are open to travel abroad for a couple of times per year (mostly within the DACH region)

  • You are available for at least 36 hours per week, preferably 40h/w.

Who are we?

Channable was founded 8 years ago in the heart of Utrecht. We are now a strong team of 200+ diverse individuals, more than 30 nationalities, a brand new HQ in Utrecht, serving customers all over the globe, and operating from other offices including New York, Spain and Germany.

Joining Channable means you’re looking for a bit more than just a job. We like spending time with each other. Be that in the office, our Channabar, or in one of our internal chats. We’re open minded and down-to-earth people. We’re super proud that everyone adds their own special spice to Channable’s culture. Diverse as we are, we all share our love for growth, to help, to take ownership, and create an awesome journey together. Feel free to take a further look at who we are here and on our Instagram, Facebook or Linkedin!

What do we do?

Channable is a fast-growing B2B SaaS platform that offers a fully integrated way to market your products online. We empower marketers and online businesses to manage, scale, and optimize their marketing.

What do we offer?

  • The salary range based on 40 hours is between gross €2.500 - €2.800 within a clear career & salary structure 💸💸

  • Excellent training and onboarding to get to know the tool, our processes, and your colleagues. 😎 After that, you’ll get the trust and responsibility to show what you got. Your buddy will support you throughout the whole onboarding. ✌️

  • Work for a supportive company of +210 international employees! 🙌 🧑‍🤝‍🧑We have an open culture and 'flat' organization where everyone genuinely enjoys helping each other 🤗🎉

  • The freedom to tailor make your own responsibilities and working schedule 💥

  • The space to come up with your own ideas and implement them 💜🌟

  • To work in a beautiful historic and fully renovated office in the heart of Utrecht 🏡 & with a flexible hybrid working policy of ( 2 days in the office).✨

  • Since you can work from home, we will provide home office supplies🖥️⌨️

  • 26 vacation days 🌞 + 2 reload days 🍭 based on 40 hours, and on top of this; you are allowed to go for a 3-week-long workcation🍹

  • Performance bonus 💰

  • Having flexible working hours means starting your day between 8.00 - 10.00 am🕰️

  • We want you to be fit - please feel free to use our discounted OneFit subscription.👟🚴On the other hand, you have free & anonymous access to the OpenUp platform and psychologists ☮️

  • Traveling to our office? No problem, we got you covered🚆

  • Saving for old age - yes, we provide you 5% of your monthly base salary

  • Channaweekend (yes, we go abroad in 2023 for a long weekend with all the colleagues from all over the world 💜🔥)

  • Additional working conditions like great lunch, massages, in-office bar (Channabar), parties, yoga lessons, sports teams, video games, and many more! 💕👌

How can you introduce yourself to us?

Are you interested? Please apply by clicking on the "apply now" button below. Please send your application in English. If it's a match, Judit will get in touch with you for an introduction call. After that, you'll be invited for at least 2 rounds of interviews. 

Interview process:

  • 1st interview: with Judit Bolla (Corporate Recruiter) and with Vicky Wicherts (Team Lead Customer Success International)

  • 2nd interview: with team members

Start date: November 1st

We look forward to hearing from you as soon as possible!

Job requirements

Contact by job agencies and recruiters will not be appreciated. Each recruiter or headhunter who approaches us agrees with a donation of €250 for Make-A-Wish. By messaging us you have agreed to a donation of 250 dollars to Make-A-Wish. Of course they will be happy with your donation! Could you please send me a confirmation of your donation so we can arrange it?


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