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Customer Success Representative - Benelux

Netherlands, UtrechtCustomer Success

Job description

Intro for each department

Yooo, how was your weekend?” 🤸- asks Stephen (Head of Customer Success) who instantly gives you a high-five once you enter our wonderful yellow Customer Success room. This department loves to be social, so you can often hear hearty laughs and great conversations there.🦜 😃

Your job

Channable offers a great product and has proven this in several markets. The Benelux market is your playground, and it is not a small one. What is more, we are the market leader in the Benelux market. It offers a lot of potential but is a great challenge. It's up to the Benelux Customer Success team to decide on how to make this a success since you're the expert in the market. You'll be joining our Customer Success team and you'll be the face of Channable for the Dutch speaking regions together with our Team Lead, a  Customer Success Representative and (Sr.) Customer Success Managers for the Benelux region. Take this chance to be fully integrated into the world of e-commerce and be key in our Benelux success by developing and maintaining partner relationships.

Your challenges

In a nutshell: you'll get the chance to build up your network and talk to both owners of small webshops, and marketers of famous international brands and marketing agencies. You'll help them using our tool successfully, so you'll be their trusted and unmissable advisor. Furthermore, you will:

  • Own the complete lifecycle - you ensure customers are satisfied and become ambassadors, by providing mind-blowing onboarding and by training them about the tool and new features.

  • Develop strong relationships with existing clients, partners, and other key stakeholders - you gather their feedback to make our tool and service even better and you'll visit clients & partners in person from time to time.

  • Perform Quarterly Business Reviews with key decision-makers and develop upsell opportunities fitting their needs and goals.

  • Build your network to identify opportunities for blog posts, success stories, and webinars with customers and collaborate with marketing.

Summarized: you'll get the chance to build up your network within the digital marketing and eCommerce industry, develop your communication skills by talking to various stakeholders like business owners of small webshops, marketeers of famous international brands and digital marketing agencies. You'll help them using our tool successfully, so you’ll be their trusted and unmissable advisor.

Who are you?

  • You have experience in customer support, customer success, account management, or sales between 0-2 years. Experience in the fields of e-commerce or digital marketing in the Benelux market is an advantage, but not mandatory.

  • You have a professional attitude and a strong drive to keep your clients satisfied.

  • Building relationships and providing excellent service is your second nature. You are outgoing, well-spoken and perfectly organized.

  • You speak Dutch on a professional level (Level C1 or higher) and you are familiar with the business culture in the Benelux.

  • You also speak English on a professional level, because this is our internal language to communicate with each other

  • With your open-minded and positive attitude, we will soon see your added value to the team.

Practical requirements

  • You have a Bachelors’ or Masters’ degree, preferably in the field of Economics, Business, Communication or Hospitality.

  • You are living in The Netherlands, preferably close to our HQ (Utrecht)

  • You are available for at least 36 hours per week, preferably 40h/w.

Who are we?

Channable was founded 8 years ago in the heart of Utrecht. We are now a strong team of 200+ diverse individuals, more than 30 nationalities, a brand new HQ in Utrecht, serving customers all over the globe, and operating from other offices including New York, Spain and Germany.

Joining Channable means you’re looking for a bit more than just a job. We like spending time with each other. Be that in the office, our Channabar, or in one of our internal chats. We’re open minded and down-to-earth people. We’re super proud that everyone adds their own special spice to Channable’s culture. Diverse as we are, we all share our love for growth, to help, to take ownership, and create an awesome journey together. Feel free to take a further look at who we are here and on our Instagram, Facebook or Linkedin!

What do we do?

Channable is a fast-growing B2B SaaS platform that offers a fully integrated way to market your products online. We empower marketers and online businesses to manage, scale, and optimize their marketing.

What do we offer?

  • The salary range based on 40 hours is between gross €2.500 - €2.800 within a clear career & salary structure 💸💸

  • Excellent training and onboarding to get to know the tool, our processes, and your colleagues. 😎 After that, you’ll get the trust and responsibility to show what you got. Your buddy will support you throughout the whole onboarding. ✌️

  • Work for a supportive company of +210 international employees! 🙌 🧑‍🤝‍🧑We have an open culture and 'flat' organization where everyone genuinely enjoys helping each other 🤗🎉

  • The freedom to tailor make your own responsibilities and working schedule 💥

  • The space to come up with your own ideas and implement them 💜🌟

  • To work in a beautiful historic and fully renovated office in the heart of Utrecht 🏡 & with a flexible hybrid working policy of ( 2 days in the office).✨

  • Since you can work from home, we will provide home office supplies🖥️⌨️

  • 26 vacation days 🌞 + 2 reload days 🍭 based on 40 hours, and on top of this; you are allowed to go for a 3-week-long workcation🍹

  • Performance bonus 💰

  • Having flexible working hours means starting your day between 8.00 - 10.00 am🕰️

  • We want you to be fit - please feel free to use our discounted OneFit subscription.👟🚴On the other hand, you have free & anonymous access to the OpenUp platform and psychologists ☮️

  • Traveling to our office? No problem, we got you covered🚆

  • Saving for old age - yes, we provide you 5% of your monthly base salary

  • Channaweekend (yes, we go abroad in 2023 for a long weekend with all the colleagues from all over the world 💜🔥)

  • Additional working conditions like great lunch, massages, in-office bar (Channabar), parties, yoga lessons, sports teams, video games, and many more! 💕👌

How can you introduce yourself to us?

Are you interested? Please apply by clicking on the "apply now" button below. Please send your application in English. If it's a match, Judit will get in touch with you for an introduction call. After that, you'll be invited for at least 2 rounds of interviews. We look forward to hearing from you as soon as possible!

Job requirements

Contact by job agencies and recruiters will not be appreciated. Each recruiter or headhunter who approaches us agrees with a donation of €250 for Make-A-Wish. By messaging us you have agreed to a donation of 250 dollars to Make-A-Wish. Of course they will be happy with your donation! Could you please send me a confirmation of your donation so we can arrange it?


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