Customer Success Manager US
United States, New YorkCustomer Success
Channable has a great product that has already been proven in various markets. Our largest market is the Benelux, however Channable is becoming more and more successful internationally, including the US market. This will be your playing field. It is up to you and the regional team to make this an even greater success. You will be responsible for US & Canadian customers, including major brands that you could encounter in a shopping street. You are the main point of contact, the Channable expert and you know how to amaze them over and over again with your excellent knowledge and commercial skills.
In a nutshell: you'll get the chance to build up your network and talk to both owners of small webshops, marketers of famous international brands and digital marketing agencies. You'll help them using our solution successfully, so you'll be their trusted and unmissable advisor.
A big advantage of this role is that you will be the first Customer Success colleague in the US, making it a great opportunity to shape and build business in the role and team.
Furthermore, you will:
Own the complete lifecycle - you ensure customers are satisfied and become Channable ambassadors by providing a mind-blowing onboarding, demonstrating the tool and its newest features and train our partners and customers to increase engagement;
Develop strong relationships with existing clients, partners, and other key stakeholders. You’ll gather their feedback to make our solution and service even better;
You'll regularly meet with clients and partners via phone or Google Meet and in person from time to time. A few times per year you’ll attend external exhibitions and fairs to build up your network and increase our visibility;
Perform Quarterly Business Reviews with key decision-makers and develop upsell opportunities fitting their needs and goals;
Build your network to identify opportunities for blog posts, success stories, and webinars with both partners and customers and collaborate with the marketing department.
Who are you?
You have at least 3-5 years of commercial experience in Customer Success, Account Management, or Sales;
Experience in the fields of SaaS, e-Commerce or digital marketing in the US & Canadian market is a huge advantage, but not required;
You have a professional attitude and a strong drive to keep your clients satisfied;
Building relationships and providing excellent service is your second nature. You are outgoing, well-spoken and perfectly organized;
With your open-minded and positive attitude, we will soon see your added value to the team.
You have a Bachelors’ or Masters’ degree, preferably in the field of Economics, Business, Communication or Hospitality;
You live within the NYC metropolitan area and, or are willing to move;
You are available for in-person work at a convenient midtown Manhattan office at a minimum of two days/week;
You are open to travel abroad for a couple of times per year (US, Canada and the Netherlands,Utrecht (HQ));
You are available for 40 hours per week.
Who are we?
Channable was founded 8 years ago in the heart of Utrecht. We are now a strong team of 200+ diverse individuals, more than 30 nationalities, a brand new HQ in Utrecht, serving customers all over the globe, and operating from other offices including Berlin, Germany, Logroño, Spain, and New York City, US.
Joining Channable means you’re looking for a bit more than just a job. We like spending time with each other. Be that in the office, our Channabar, or in one of our many Mattermost chats. We’re open minded and down-to-earth people. We’re super proud that everyone adds their own special spice to Channable’s culture. Diverse as we are, we all share our love for growth, to help, to take ownership, and create an awesome journey together. Feel free to take a further look at who we are here and on our Instagram.
What we do?
Channable is a fast-growing B2B SaaS platform that offers a fully integrated way to market your products online. We empower marketers and online businesses to manage, scale, and optimize their marketing.
What do we offer?
Work for a supportive company of +210 international employees! 🙌 🧑🤝🧑We have an open culture and 'flat' organization where everyone genuinely enjoys helping each other 🤗🎉
The space to come up with your own ideas and implement them 💜🌟
26 vacation days 🌞 + 2 reload days 🍭 based on 40 hours, and on top of this; you are allowed to go for a 3-week-long workcation🍹
Competitive salary + bonus 💰
Having flexible working hours means starting your day between 8.00 - 10.00 am🕰️
Medical plan (70% will be paid by Channable) 💜🌟
A $1.000,- annual Individual L&D budget
401K: Retirement plan with 5% matching
Free access to an online platform for mental health (OpenUp)
Channaweekend (yes, we go abroad in 2023 for a long weekend with all the colleagues from all over the world 💜🔥) In 2022 we went to Croatia, and it was such a blast!
How will you get to know us?
Are you interested? Please apply by clicking on the "apply now" button below. If it's a match, Judit will get in touch with you for an introduction call. After that, you'll be invited for 2 rounds of interview. We look forward to hearing from you as soon as possible!
Recruitment process consists of 3 steps:
Phone screen with Judit Bolla (Corporate Recruiter) (max. 30 mins)
1st interview: with Judit and with Stephen de Wijn (Head of Customer Success)
2nd interview: Michael O’ Neal (VP, Business Development US) and a sales team member US
Contact by job agencies and recruiters will not be appreciated. Each recruiter or headhunter who approaches us agrees with a donation of €250 for Make-A-Wish. By messaging us you have agreed to a donation of 250 euros to Make-A-Wish. Of course they will be happy with your donation! Could you please send me a confirmation of your donation so we can arrange it?