Customer Success Manager DACH (native German speaker)

Who are we?

Who are we?

Channable is a fast-growing company that was founded 5 years ago. The Utrecht-based startup rapidly developed into a company with an international team of over 85 young professionals. While you can still benefit from the start-up vibe, working at Channable also means being part of a professional company

We are the market leader in Benelux and are now conquering the rest of the world, with teams of native speakers for the US, DACH, Nordics, UK, Iberia, and France, all based in our office in Utrecht. We are looking to further develop our business in the DACH countries, and for that we need you!

Job description

What will your role be?

Channable offers a great product and has proven this in several markets. DACH is your playground, and it is not a small one. It offers a lot of potential, but is a challenge. It's up to the DACH team to decide on how to make this a success, since you're the expert in the market. You'll be joining our sales team, which is composed of 23 internationals spread over 7 different markets. Within the DACH sales team, we are now looking for a Customer Success Manager (CSM). We also have a position available as Account Executive, if you have more experience than mentioned below. See more information here.

What will you do exactly?

  • Be a key part of Channable’s success by developing and maintaining client and partner relationships.
  • Ensure customers are satisfied and become ambassadors, by training them about (new) functional capabilities.
  • Visit existing clients & partners and gather feedback to identify possibilities for improvement.
  • Manage possible upsells.
  • Identify possibilities for blogs, success stories, and webinars with customers, and collaborate with marketing
  • Provide high level support to big clients, in collaboration with our support team.

Who are we looking for?

  • You have experience in account management or customer success (min. 2 years). Experience in the fields of e-commerce or online marketing is an advantage.
  • You have a professional attitude and a strong drive to keep your clients satisfied.
  • You like networking.
  • German is your mother tongue and you know the business culture well.
  • With your proactive and positive attitude, you will bring even more energy into the sales team.

Practical requirements

  • You have a Bachelors’ or Masters’ degree, for instance in the field of communication, business, sales or German language and culture studies.
  • You live in (or close to) Utrecht and you’re willing to travel to the DACH countries regularly (approx. every 4-6 weeks)
  • You are available for 4-5 days a week (preferably 5)

What do we offer?

  • Competitive salary.
  • Informal atmosphere within our internationally oriented company.
  • The challenge to conquer the DACH market with Channable.
  • The opportunity to be in the DACH countries (mostly Germany) regularly.
  • A flat organization that is open to your ideas.
  • Great personal development possibilities.
  • A spot in our beautiful office in the heart of Utrecht, where lunch and much more is catered daily.
  • Great working conditions: free Yoga classes, massages and Channable sports groups. Finish the week with well-deserved drinks with your colleagues at our own office-bar!

Do you want to see more of Channable and your future colleagues? Check out our social media channels like Instagram, Facebook or Linkedin!

Procedure

Are you interested? Please apply by clicking on the "apply now" button below. If you convince us, you will be invited for an interview in our office in Utrecht, or through Skype if you don’t live in the area (yet). Your starting date is flexible, but preferably as soon as possible.